FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on educating customers about cannabis products, while adhering to state regulations and company policies. Capable of efficiently processing orders and resolving customer issues in a fast-paced environment.
Highest-signal resume keywords
Customer Service ExperienceCash Handling ExperienceVerbal And Written Communication SkillsInterpersonal SkillsAbility To Work Independently
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingProduct KnowledgeCash HandlingAbility To Follow InstructionsAbility To Lift 50 Pounds
Soft Skills
EmpathyCompassionProfessionalismConfidentialityDiscretion
Tools & Technologies
ComputersLaptopsElectronic EquipmentTelecommunication Devices
Certifications & Qualifications
High-School Diploma Or EquivalentValid Driver's License
Industry Keywords
CannabisPatient Service StandardsRetailCustomer ExperienceState Regulations
About the role
Key responsibilities & impact- Guide customers through their cannabis journey by educating them on product benefits and potential side effects
- Facilitate customer purchases in accordance with state regulations
- Provide exceptional customer service, empathy, compassion, and product knowledge
- Provide the TruExperience through elevated patient service standards
- Assist managers and shift supervisors with returns according to company policy
- Prepare and process patient orders promptly and efficiently
- Follow Trulieve policies and procedures
- Work with the leader on duty to enhance the customer experience
- Assist customers with product or device issues
- Work with leadership and management to resolve customer issues
- Document customer issues and concerns in customer profiles
- Maintain a clean and well-stocked workstation
- Perform additional team tasks as assigned
- Process online orders, including deliveries, within a two-hour timeframe when providing online support
Requirements
What you’ll need- High-school diploma or equivalent and experience in the field or a similar field
- Minimum 21 years of age, or minimum 18 years in CT, PA, and WV
- Prior retail and/or customer service experience is preferred
- Prior cash handling experience
- Ability to work independently in a dynamic, fast-paced environment
- Excellent verbal and written communication skills
- Ability to work effectively without supervision and in a team environment
- Strong interpersonal skills, business sense, professionalism, confidentiality, and discretion
- Ability to understand and follow written and oral instructions
- Conversational English proficiency
- Ability to operate computers, laptops, electronic equipment, and telecommunication devices
- Mental and physical capacity to perform job duties
- Valid driver's license and clean driving record for the Delivery Driver role
- Ability to pass a comprehensive background record check
- Ability to move throughout the workday and work with ill, disabled, elderly, emotionally upset, and sometimes hostile people
- Ability to push, pull, lift, carry, and position objects up to 50 pounds
- Availability to work evenings, weekends, holidays, and after hours as needed
Benefits
Comp & perks- Paid time off
- Flexible hours
- Equal employment opportunity
- Drug-free workplace