Dispensary Associate

Trulieve

. Guide customers through their cannabis journey by educating them about product benefits and potential side effects .

Posted 11/5/2026part-timeNorth Palm Beach • Florida • United StatesSeniorLead💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and product knowledge within the cannabis industry, ensuring compliance with state regulations while providing empathetic support to diverse customer needs. Proficient in cash handling and efficient order processing, with strong communication skills to enhance the customer experience.

Highest-signal resume keywords

Customer Service ExcellenceCash Handling ExperienceProduct Knowledge in CannabisEffective Communication SkillsAbility to Work Independently

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingCash HandlingElectronic Equipment OperationAbility to Lift Up to 50 lbsDelivery Procedures

Soft Skills

EmpathyInterpersonal SkillsProfessionalismConfidentialityFlexibility

Tools & Technologies

ComputersTelecommunication Devices

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Cannabis ProductsState RegulationsCustomer JourneyPatient ServiceRetail Experience

About the role

Key responsibilities & impact

Guide customers through their cannabis journey by educating them about product benefits and potential side effects
Speak knowledgeably with customers about various cannabis products and their effects
Facilitate customer purchases in accordance with state regulations
Provide exceptional customer service, empathy, compassion, and elevated patient service
Assist managers and shift supervisors with returns according to company policy
Prepare and process patient orders efficiently and promptly
Follow Trulieve policies and procedures
Work with the leader on duty to enhance the customer experience
Assist customers with product or device issues
Collaborate with leadership and management to resolve customer issues
Document customer issues and concerns on customer profiles
Maintain a clean and well-stocked workstation
Perform additional tasks assigned by management
Perform delivery associate duties as needed, including following delivery procedures
Process online orders, including deliveries, within a 2-hour timeframe

Requirements

What you’ll need

High-school diploma or equivalent and experience in the field or in a similar field
Minimum 21 years of age (or minimum 18 years of age in CT, PA and WV)
Prior experience, preferably in retail and/or customer service
Prior cash handling experience
Ability to work independently in a dynamic, fast-paced environment and with varied personalities and seniority levels
Excellent verbal and written communication skills
Ability to work effectively without supervision and in a team environment
Strong interpersonal skills, business sense, professionalism, confidentiality, and discretion
Ability to understand and follow written/oral instructions
Ability to interact respectfully and politely with customers and team members
Conversational English proficiency
Ability to operate electronic equipment, computers, laptops, and telecommunication devices
Mental and physical capacity to perform job duties
Valid driver's license and clean driving record to fulfill the Delivery Driver role
Ability to pass a comprehensive background record check
Ability to move throughout the workday and work independently with flexibility and personal integrity
Ability to work with ill, disabled, elderly, emotionally upset, and sometimes hostile people
Ability to manipulate, push, pull, lift, carry, and position objects up to 50 lbs
Availability to work evenings, weekends, holidays, and after hours based on business needs

Benefits

Comp & perks

Position eligible for tips
Comprehensive benefits package
Paid time off
Flexible hours depending on store needs
Up to 25 hours per week