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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on educating customers about cannabis products and ensuring compliance with state regulations. Capable of efficiently processing orders and resolving customer issues while maintaining a clean and organized workspace.
Highest-signal resume keywords
Customer Service ExperienceCash Handling ExperienceVerbal And Written Communication SkillsAbility To Work IndependentlyConversational English Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingProduct KnowledgeElectronic Equipment OperationTelecommunication Device OperationAbility To Lift 50 Lbs
Soft Skills
EmpathyCompassionInterpersonal SkillsProfessionalismDiscretion
Certifications & Qualifications
Valid Driver's License
Industry Keywords
Cannabis RegulationsRetail ExperienceCustomer EducationBackground Record CheckFlexible Hours
About the role
Key responsibilities & impact- Guide customers through their cannabis journey by educating them about product benefits and potential side effects
- Facilitate customer purchases in accordance with state regulations
- Provide exceptional customer service, empathy, compassion, and product knowledge
- Assist managers and shift supervisors with returns according to company policy
- Prepare and process patient orders efficiently
- Follow Trulieve policies and procedures
- Work with the leader on duty to enhance the customer experience
- Assist customers with product or device issues
- Collaborate with leadership and management to resolve customer issues
- Document customer issues and concerns on customer profiles
- Maintain a clean and well-stocked workstation
- Perform additional tasks assigned by management
- Process online orders, including deliveries, within a two-hour timeframe as needed
- Perform delivery associate duties as needed
Requirements
What you’ll need- High-school diploma or equivalent and experience in the field or in a similar field
- Minimum 21 years of age, or minimum 18 years of age in CT, PA, and WV
- Prior retail and/or customer service experience preferred
- Prior cash handling experience required
- Ability to work independently in a dynamic, fast-paced environment and in a team environment
- Excellent verbal and written communication skills
- Strong interpersonal skills, business sense, professionalism, confidentiality, and discretion
- Ability to understand and follow written and oral instructions
- Conversational English proficiency
- Ability to operate electronic equipment and telecommunication devices
- Mental and physical capacity to perform job duties
- Valid driver's license and clean driving record to fulfill the Delivery Driver role
- Ability to pass a comprehensive background record check
- Ability to move throughout the workday and perform required physical duties
- Ability to push, pull, lift, carry, and position objects up to 50 lbs
- Availability for flexible hours, evenings, weekends, holidays, and after-hours work based on business needs
Benefits
Comp & perks- Position eligible for tips
- Comprehensive benefits package including paid time off