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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on educating customers about cannabis products and ensuring compliance with state regulations. Capable of efficiently processing orders and resolving customer issues while maintaining professionalism and confidentiality.
Highest-signal resume keywords
Customer ServiceCash Handling ExperienceProduct KnowledgeVerbal And Written Communication SkillsAbility To Work Independently
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingCash HandlingAbility To Lift/Carry 50 LbsAbility To Follow Written/Oral InstructionsDelivery Driver Duties
Soft Skills
EmpathyCompassionInterpersonal SkillsProfessionalismDiscretion
Tools & Technologies
ComputersLaptopsElectronic EquipmentTelecommunication Devices
Certifications & Qualifications
Valid Driver's License
Industry Keywords
CannabisRetailCustomer EducationState RegulationsPatient Orders
About the role
Key responsibilities & impact- Guide customers through their cannabis journey by educating them about product benefits and potential side effects
- Facilitate customer purchases in accordance with state regulations
- Provide exceptional customer service, empathy, compassion, and product knowledge
- Assist managers and shift supervisors with returns according to company policy
- Prepare and process patient orders efficiently
- Follow Trulieve policies and procedures
- Work with the leader on duty to enhance the customer experience
- Assist customers with product or device issues
- Collaborate with leadership and management to resolve customer issues
- Document customer issues and concerns in customer profiles
- Maintain a clean and well-stocked workstation
- Perform additional team tasks as assigned
- When needed, perform delivery-associate duties, including following policies and procedures
- When needed, process online orders, including deliveries, within two hours
Requirements
What you’ll need- High-school diploma or equivalent and experience in the field or in a similar field
- Minimum age of 18 in Pennsylvania (21 in most other locations)
- Prior experience, preferably in retail and/or customer service
- Prior cash handling experience
- Ability to work independently in a dynamic, fast-paced environment
- Excellent verbal and written communication skills
- Ability to work effectively without supervision and in a team environment
- Strong interpersonal skills, business sense, professionalism, confidentiality, and discretion
- Ability to understand and follow written/oral instructions
- Ability to interact respectfully and politely with customers and team members
- Conversational English proficiency
- Ability to operate computers, laptops, electronic equipment, and telecommunication devices
- Mental and physical capacity to perform job duties
- Valid driver's license and clean driving record to fulfill the Delivery Driver role
- Ability to pass a comprehensive background record check
- Ability to move throughout the workday and work in confined spaces
- Ability to manipulate, push/pull, lift/carry, and position objects up to 50 lbs
- Availability to work flexible hours, evenings, weekends, and holidays
- Ability to work up to 40 hours per week and after hours based on business needs
Benefits
Comp & perks- Position is eligible for tips
- Comprehensive benefits package
- Paid time off