Dispensary Associate

Trulieve

. Guide customers through their cannabis journey by explaining product benefits and potential side effects .

Posted 9/15/2026full-timePort Charlotte • Florida • United StatesSeniorLead💰 $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills, including the ability to educate customers about cannabis products and their effects while adhering to state regulations. Capable of operating electronic equipment and managing patient orders efficiently in a fast-paced retail environment.

Highest-signal resume keywords

Customer ServiceProduct EducationCash HandlingCommunication SkillsRetail Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cash HandlingOrder ProcessingProduct KnowledgeElectronic Equipment OperationDelivery Policies Compliance

Soft Skills

EmpathyInterpersonal SkillsProfessionalismConfidentialityFlexibility

Tools & Technologies

ComputersTelecommunication Devices

Certifications & Qualifications

Valid Driver's License

Industry Keywords

CannabisPatient ServiceRetailCustomer ExperienceState Regulations

About the role

Key responsibilities & impact

Guide customers through their cannabis journey by explaining product benefits and potential side effects
Educate customers about products and their effects
Facilitate customer purchases in accordance with state regulations
Provide exceptional customer service, empathy, compassion, and elevated patient service
Assist managers and shift supervisors with returns according to company policy
Prepare and process patient orders efficiently
Follow Trulieve policies and procedures
Work with the leader on duty to enhance the customer experience
Assist customers with product or device issues
Collaborate with leadership and management to resolve customer issues
Document customer issues and concerns in customer profiles
Maintain a clean and well-stocked workstation
Perform additional tasks assigned by management
As needed, perform delivery-associate duties, including following delivery policies
As needed, process online orders, including deliveries, within a two-hour timeframe

Requirements

What you’ll need

High-school diploma or equivalent and experience in the field or in a similar field
Minimum 21 years of age, or minimum 18 years of age in CT, PA and WV
Prior retail and/or customer service experience is a plus
Prior cash handling experience
Ability to work independently in a dynamic, fast-paced environment and with varied personalities and seniority levels
Excellent verbal and written communication skills
Ability to work effectively without supervision and in a team environment
Strong interpersonal skills, business sense, professionalism, confidentiality, and discretion
Ability to understand and follow written/oral instructions
Ability to interact respectfully and politely with customers and team members
Conversational English proficiency
Ability to operate electronic equipment, computers, laptops, and telecommunication devices
Mental and physical capacity to perform job duties
Valid driver's license and clean driving record to fulfill the Delivery Driver role
Ability to pass a comprehensive background record check
Ability to move intermittently throughout the workday
Ability to see and hear, or use prosthetics enabling these senses
Ability to function independently with flexibility and personal integrity
Ability to work with ill, disabled, elderly, emotionally upset, and at times hostile people
Ability to manipulate, push, pull, lift, carry, and position objects up to 50 lbs
Ability to ascend/descend stools, ladders, and steps and position self/objects at floor level
Availability to work evenings, weekends, holidays, and after hours based on business needs

Benefits

Comp & perks

Position is eligible for tips
Comprehensive benefits package
Paid time off
Flexible hours depending on store needs