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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills, product knowledge, and the ability to educate customers on cannabis products while adhering to state regulations. Capable of efficiently processing orders and resolving customer issues in a fast-paced retail environment.
Highest-signal resume keywords
Customer ServiceProduct KnowledgeCash HandlingVerbal CommunicationTeam Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingRetail ExperienceElectronic Equipment OperationSafety Procedure ComprehensionDelivery Policies
Soft Skills
EmpathyCompassionInterpersonal SkillsProfessionalismDiscretion
Tools & Technologies
Telecommunication DevicesComputersLaptops
Certifications & Qualifications
Valid Driver's License
Industry Keywords
CannabisPatient ServiceState RegulationsCustomer JourneyBackground Record Check
About the role
Key responsibilities & impact- Guide customers through their cannabis journey by educating them about product benefits and potential side effects
- Facilitate customer purchases in accordance with state regulations
- Provide exceptional customer service, empathy, compassion, and elevated patient service
- Maintain product knowledge and deliver the TruExperience
- Assist managers and shift supervisors with returns according to company policy
- Prepare and process patient orders efficiently and promptly
- Follow Trulieve policies and procedures
- Work with the leader on duty to enhance the customer experience
- Assist customers with product or device issues
- Collaborate with leadership and management to resolve customer issues
- Document customer issues and concerns on customer profiles
- Maintain a clean and well-stocked workstation
- Perform additional tasks assigned by management
- Perform delivery associate duties as needed, including following delivery policies
- Process online orders, including deliveries, within a two-hour timeframe as needed
Requirements
What you’ll need- High-school diploma or equivalent and experience in the field or a similar field
- Minimum 21 years of age, or minimum 18 years in CT, PA, and WV
- Prior retail and/or customer service experience preferred
- Prior cash handling experience
- Ability to work independently in a dynamic, fast-paced environment and with varied personalities and seniority levels
- Excellent verbal and written communication skills
- Ability to work effectively without supervision and in a team environment
- Strong interpersonal skills, business sense, professionalism, confidentiality, and discretion
- Ability to understand and follow written and oral instructions
- Ability to interact respectfully and politely with customers and team members
- Conversational English proficiency
- Ability to operate electronic equipment, including computers and laptops
- Ability to comprehend safety procedures and use telecommunication devices
- Mental and physical capacity to perform job duties
- Ability to pass a comprehensive background record check
- Ability to move intermittently throughout the workday
- Ability to see and hear, or use prosthetics enabling these senses to function adequately
- Ability to function independently with flexibility and personal integrity
- Ability to work effectively with residents, personnel, and support agencies, including ill, disabled, elderly, emotionally upset, and at times hostile people
- Valid driver's license and clean driving record required to fulfill the Delivery Driver role
Benefits
Comp & perks- Position eligible for tips
- Comprehensive benefits package
- Paid time off