Dispensary Associate

Trulieve

. Guide customers through their cannabis journey by educating them on benefits, potential side effects, products, and effects .

Posted 9/17/2026full-timeWhitehall • Pennsylvania • United StatesSeniorLead💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills, including the ability to educate customers on cannabis products and effects while ensuring compliance with state regulations. Proficient in cash handling and capable of operating electronic equipment and telecommunication devices.

Highest-signal resume keywords

Customer ServiceCash HandlingCommunication SkillsRetail ExperienceCompliance with Regulations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cash HandlingOrder ProcessingProduct KnowledgeElectronic Equipment OperationDelivery Driving

Soft Skills

EmpathyInterpersonal SkillsProfessionalismConfidentialityTeam Collaboration

Tools & Technologies

ComputersTelecommunication Devices

Certifications & Qualifications

Valid Driver's License

Industry Keywords

CannabisRetailCustomer EducationPatient ServiceState Regulations

About the role

Key responsibilities & impact

Guide customers through their cannabis journey by educating them on benefits, potential side effects, products, and effects
Facilitate customer purchases in accordance with state regulations
Provide exceptional customer service, empathy, compassion, and elevated patient service
Assist Managers and Shift Supervisors with returns according to company policy
Prepare and process patient orders efficiently
Follow Trulieve policies and procedures
Work with the leader on duty to enhance the customer experience
Assist customers with product or device issues
Collaborate with leadership and management to resolve customer issues
Document customer issues and concerns on customer profiles
Maintain a clean and well-stocked workstation
Perform additional team tasks as assigned
Perform delivery associate duties as needed, including following policies and procedures
Process online orders, including deliveries, within a 2-hour timeframe

Requirements

What you’ll need

High-school diploma or equivalent and experience in the field or in a similar field
Minimum 21 years of age, or minimum 18 years of age in CT, PA and WV
Prior experience, preferably in retail and/or customer service area is a plus
Prior cash handling experience
Ability to work independently in a dynamic, fast-paced environment and with varied personalities and seniority levels
Excellent verbal and written communication skills
Ability to work effectively without supervision and in a team environment
Strong interpersonal skills, business sense, professionalism, confidentiality, and discretion
Ability to understand and follow written and oral instructions
Ability to interact respectfully and politely with customers and team members
Conversational English proficiency
Ability to operate electronic equipment, computers, laptops, and telecommunication devices
Mental and physical capacity to perform job duties
Valid driver's license and clean driving record to fulfill the Delivery Driver role
Ability to pass a comprehensive background record check
Ability to move intermittently throughout the workday
Ability to see and hear, or use prosthetics enabling these senses to function adequately
Ability to function independently with flexibility and personal integrity
Ability to work with ill, disabled, elderly, emotionally upset, and sometimes hostile people
Ability to move throughout the facility, including confined spaces
Ability to communicate and exchange sensitive information accurately
Ability to observe and inspect details at varying ranges
Ability to manipulate objects of varying sizes and weights, push/pull and lift/carry/position objects up to 50 lbs
Ability to ascend/descend stools, ladders, and steps, and position self or objects at floor level
Ability to work evenings, weekends, and holidays
Availability for up to 40 hours per week and after-hours work based on business needs

Benefits

Comp & perks

Position is eligible for tips
Paid time off
Flexible hours depending on store needs