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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills, including empathy and compassion, while effectively guiding customers through their cannabis journey. Proficient in cash handling, order processing, and maintaining compliance with state regulations and company policies.
Highest-signal resume keywords
Customer Service ExperienceCash Handling ExperienceEffective Communication SkillsAbility to Work IndependentlyConversational English Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingCash HandlingProduct KnowledgeDelivery Policies ComplianceAbility to Lift Up to 50 lbs
Soft Skills
EmpathyCompassionInterpersonal SkillsProfessionalismAbility to Work in a Team
Tools & Technologies
ComputersLaptopsTelecommunication Devices
Certifications & Qualifications
Valid Driver's License
Industry Keywords
CannabisRetailCustomer JourneyState RegulationsPatient Service
About the role
Key responsibilities & impact- Guide customers through their cannabis journey by educating them about product benefits and potential side effects
- Facilitate customer purchases in accordance with state regulations
- Provide exceptional customer service, empathy, compassion, and elevated patient service
- Assist managers and shift supervisors with returns according to company policy
- Prepare and process patient orders efficiently and timely
- Follow Trulieve policies and procedures
- Work with the leader on duty to enhance the customer experience
- Assist customers with product or device issues
- Collaborate with leadership and management to resolve customer issues
- Document customer issues and concerns in customer profiles
- Maintain a clean and well-stocked workstation
- Perform additional tasks assigned by management
- Perform delivery-associate duties as needed, including following delivery policies
- Process online orders, including deliveries, within a two-hour timeframe
Requirements
What you’ll need- High-school diploma or equivalent and experience in the field or in a similar field
- Minimum 21 years of age, or minimum 18 years of age in CT, PA, and WV
- Prior retail and/or customer service experience preferred
- Prior cash handling experience required
- Ability to work independently in a dynamic, fast-paced environment and with varied personalities and seniority levels
- Excellent verbal and written communication and people skills
- Ability to work effectively without supervision and in a team environment
- Strong interpersonal skills, business sense, and professionalism
- Ability to uphold confidentiality and discretion
- Ability to understand and follow written and oral instructions
- Ability to interact respectfully and politely with customers and team members
- Conversational English proficiency
- Ability to operate computers, laptops, electronic equipment, and telecommunication devices
- Mental and physical capacity to perform job duties
- Ability to pass a comprehensive background record check
- Valid driver's license and clean driving record required for delivery-driver duties
- Ability to move intermittently throughout the workday
- Ability to see and hear, or use prosthetics enabling these senses
- Ability to function independently with flexibility and personal integrity
- Ability to work effectively with ill, disabled, elderly, emotionally upset, and sometimes hostile people
- Ability to move throughout the facility, including confined spaces
- Ability to manipulate, push, pull, lift, carry, and position objects up to 50 lbs
- Ability to ascend and descend stools, ladders, and steps
- Availability for flexible hours, evenings, weekends, holidays, and after-hours business needs
- Availability to work up to 40 hours per week
Benefits
Comp & perks- Position is eligible for tips
- Comprehensive benefits package including paid time off