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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills, product knowledge, and the ability to effectively communicate with diverse individuals. Capable of working independently in a fast-paced environment while maintaining professionalism and confidentiality.
Highest-signal resume keywords
Customer Service ExperienceProduct KnowledgeCash Handling ExperienceVerbal And Written Communication SkillsAbility To Work Independently
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cash HandlingOrder ProcessingCustomer Issue DocumentationAbility To Lift Up To 50 LbsAbility To Operate Electronic Equipment
Soft Skills
EmpathyInterpersonal SkillsProfessionalismConfidentialityCompassion
Tools & Technologies
ComputersLaptopsTelecommunication Devices
Certifications & Qualifications
Valid Driver's License
Industry Keywords
CannabisRetailPatient Service StandardsCustomer ExperienceBackground Record Check
About the role
Key responsibilities & impact- Guide customers through their cannabis journey by educating them on product benefits and potential side effects
- Provide exceptional customer service, empathy, and compassion to patients
- Deliver elevated patient service standards and demonstrate product knowledge
- Assist managers and shift supervisors with returns according to company policy
- Prepare and process patient orders efficiently and promptly
- Follow Trulieve policies and procedures
- Work with the leader on duty to enhance the customer experience
- Assist customers with product or device issues
- Collaborate with leadership and management to resolve customer issues
- Document customer issues and concerns on customer profiles
- Maintain a clean and well-stocked workstation
- Perform additional tasks assigned by management
- Support delivery associate duties as needed
- Process online orders, including deliveries, within a two-hour timeframe
Requirements
What you’ll need- High-school diploma or equivalent and experience in the field or in a similar field
- Minimum 21 years of age, or minimum 18 years in CT, PA, and WV
- Prior retail and/or customer service experience is preferred
- Prior cash handling experience
- Ability to work independently in a dynamic, fast-paced environment and with varied personalities and seniority levels
- Excellent verbal and written communication skills
- Ability to work effectively without supervision and in a team environment
- Strong interpersonal skills, business sense, professionalism, confidentiality, and discretion
- Ability to understand and follow written and oral instructions
- Ability to interact respectfully and politely with customers and team members
- Conversational English proficiency
- Ability to operate computers, laptops, electronic equipment, and telecommunication devices
- Mental and physical capacity to perform job duties
- Valid driver's license and clean driving record to fulfill the Delivery Driver role
- Ability to pass a comprehensive background record check
- Ability to move intermittently throughout the workday and work independently
- Ability to work with ill, disabled, elderly, emotionally upset, and sometimes hostile people
- Ability to push, pull, lift, carry, or position objects up to 50 lbs
- Ability to ascend and descend stools, ladders, and steps; crouch, stoop, kneel, or crawl
- Availability to work evenings, weekends, holidays, and after hours based on business needs
Benefits
Comp & perks- Comprehensive benefits package
- Paid time off