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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills, product knowledge, and the ability to facilitate purchases while adhering to state regulations. Capable of working independently and collaboratively in a fast-paced environment, with a focus on empathy and effective communication.
Highest-signal resume keywords
Customer Service ExperienceCash Handling ExperienceProduct KnowledgeVerbal And Written Communication SkillsAbility To Follow Instructions
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cash HandlingOrder ProcessingProduct EducationDelivery ProceduresAbility To Lift 50 LbsElectronic Equipment Operation
Soft Skills
EmpathyCompassionInterpersonal SkillsProfessionalismConfidentiality
Tools & Technologies
ComputersLaptopsTelecommunication Devices
Certifications & Qualifications
Valid Driver's License
Industry Keywords
CannabisRetailCustomer ExperienceState RegulationsPatient Orders
About the role
Key responsibilities & impact- Guide customers through their cannabis purchase by educating them about product benefits and potential side effects
- Provide exceptional customer service, empathy, compassion, and product knowledge
- Facilitate customer purchases in accordance with state regulations
- Assist managers and shift supervisors with returns according to company policy
- Prepare and process patient orders efficiently and promptly
- Follow Trulieve policies and procedures
- Work with the leader on duty to enhance the customer experience
- Assist customers with product or device issues
- Collaborate with leadership and management to resolve customer issues
- Document customer issues and concerns in customer profiles
- Maintain a clean and well-stocked workstation
- Perform additional team tasks as assigned
- As needed, perform delivery associate duties, including delivery procedures
- As needed, process online orders, including deliveries, within a two-hour timeframe
Requirements
What you’ll need- High-school diploma or equivalent and experience in the field or in a similar field
- Minimum 21 years of age (or minimum 18 years of age in CT, PA and WV)
- Prior retail and/or customer service experience is preferred
- Prior cash handling experience
- Ability to work independently in a dynamic, fast-paced environment
- Excellent verbal and written communication skills
- Ability to work without supervision and in a team environment
- Strong interpersonal skills, business sense, professionalism, confidentiality, and discretion
- Ability to understand and follow written/oral instructions
- Ability to interact respectfully and politely with customers and team members
- Conversational English proficiency
- Ability to operate electronic equipment, computers, laptops, and telecommunication devices
- Mental and physical capacity to perform job duties
- Valid driver's license and clean driving record to fulfill the Delivery Driver role
- Ability to pass a comprehensive background record check
- Ability to move throughout the workday and work in confined spaces
- Ability to push, pull, lift, carry, and position objects up to 50 lbs
- Ability to ascend/descend stools, ladders, and steps and position self or objects at floor level
- Availability to work evenings, weekends, holidays, and after hours as needed
Benefits
Comp & perks- Position is eligible for tips
- Comprehensive benefits package
- Paid time off
- Flexible hours depending on store needs
