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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and product knowledge in the cannabis industry, ensuring compliance with state regulations while effectively addressing customer needs and concerns. Capable of operating in a fast-paced environment, maintaining professionalism and confidentiality.
Highest-signal resume keywords
Customer Service ExperienceCash Handling ExperienceProduct KnowledgeVerbal And Written Communication SkillsAbility To Follow State Regulations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cash HandlingOrder ProcessingProduct EducationCustomer Issue DocumentationAbility To Lift 50 Lbs
Soft Skills
EmpathyCompassionInterpersonal SkillsProfessionalismTeam Collaboration
Tools & Technologies
ComputersLaptopsTelecommunication Devices
Certifications & Qualifications
Valid Driver's License
Industry Keywords
Cannabis PurchasesPatient OrdersState RegulationsCustomer ProfilesDelivery Procedures
About the role
Key responsibilities & impact- Guide customers through cannabis purchases by educating them on product benefits and potential side effects
- Provide exceptional customer service, empathy, compassion, and product knowledge
- Facilitate patient purchases in accordance with state regulations
- Assist managers and shift supervisors with returns according to company policy
- Prepare and process patient orders efficiently
- Follow Trulieve policies and procedures
- Work with the leader on duty to enhance the customer experience
- Assist with product or device issues and resolve customer concerns with leadership
- Document customer issues and concerns on customer profiles
- Maintain a clean and well-stocked workstation
- Perform additional tasks assigned by management
- Support delivery associate duties as needed, including following delivery procedures
- Process online orders, including deliveries, within a two-hour timeframe
Requirements
What you’ll need- High-school diploma or equivalent and experience in the field or in a similar field
- Minimum 21 years of age, or minimum 18 years of age in CT, PA and WV
- Prior retail and/or customer service experience preferred
- Prior cash handling experience
- Ability to work independently in a dynamic, fast-paced environment
- Excellent verbal and written communication skills
- Ability to work effectively without supervision and in a team environment
- Strong interpersonal skills, business sense, professionalism, confidentiality, and discretion
- Ability to understand and follow written/oral instructions
- Conversational English proficiency
- Ability to operate computers, laptops, and telecommunication devices
- Mental and physical capacity to perform job duties
- Valid driver's license and clean driving record for delivery driver duties
- Ability to pass a comprehensive background record check
- Ability to move throughout the workday and perform required sensory, physical, and interpersonal duties
- Ability to push, pull, lift, carry, or position objects up to 50 lbs
- Availability to work evenings, weekends, holidays, and after hours based on business needs
Benefits
Comp & perks- Comprehensive benefits package including paid time off
- Flexible hours depending on store needs