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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on educating customers about cannabis products, ensuring compliance with state regulations, and maintaining a clean and efficient workspace. Capable of working independently and collaboratively in a fast-paced environment while handling cash and processing orders accurately.
Highest-signal resume keywords
Customer ServiceCash HandlingProduct KnowledgeVerbal And Written CommunicationAbility To Work Independently
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cash Handling ExperienceOrder ProcessingProduct EducationCompliance With State RegulationsAbility To Lift 50 Lbs
Soft Skills
EmpathyCompassionInterpersonal SkillsProfessionalismDiscretion
Certifications & Qualifications
Valid Driver's License
Industry Keywords
CannabisRetailCustomer JourneyPatient Service StandardsBackground Record Check
About the role
Key responsibilities & impact- Guide customers through their cannabis journey by educating them on product benefits and potential side effects
- Facilitate customer purchases in accordance with state regulations
- Provide exceptional customer service, empathy, compassion, and product knowledge
- Provide the TruExperience through elevated patient service standards and behaviors
- Assist managers and shift supervisors with returns according to company policy
- Prepare and process patient orders accurately, timely, and efficiently
- Follow Trulieve policies and procedures
- Work with the leader on duty to enhance the customer experience
- Assist customers with product or device issues
- Collaborate with leadership and management to resolve customer issues
- Document customer issues and concerns on customer profiles
- Maintain a clean and well-stocked workstation
- Perform additional tasks assigned by management
- As needed, perform delivery associate duties and online support, including processing online orders within two hours
Requirements
What you’ll need- High-school diploma or equivalent and experience in the field or in a similar field
- Minimum 21 years of age (or minimum 18 years of age in CT, PA and WV)
- Prior experience, preferably in retail and/or customer service
- Prior cash handling experience
- Ability to work independently in a dynamic, fast-paced environment and with varied personalities and seniority levels
- Excellent verbal and written communication skills
- Ability to work without supervision and in a team environment
- Strong interpersonal skills, business sense, professionalism, confidentiality, and discretion
- Ability to understand and follow written/oral instructions
- Ability to interact respectfully and politely with customers and team members
- Conversational English proficiency
- Mental and physical capacity to perform job duties
- Valid driver's license and clean driving record to fulfill the Delivery Driver role
- Ability to pass a comprehensive background record check
- Ability to move throughout the workday and work with residents, personnel, support agencies, and people who may be ill, disabled, elderly, emotionally upset, or hostile
- Ability to manipulate, push, pull, lift, carry, and position objects up to 50 lbs
- Availability to work flexible hours, evenings, weekends, holidays, and after-hours business needs
- Ability to work up to 25 hours per week
Benefits
Comp & perks- Position is eligible for tips
- Comprehensive benefits package including paid time off