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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and product knowledge in the cannabis industry, ensuring compliance with state regulations while effectively addressing customer needs and concerns. Capable of operating electronic equipment and managing cash handling tasks efficiently.
Highest-signal resume keywords
Customer Service ExperienceCash Handling ExperienceCompliance With State RegulationsExcellent Verbal And Written Communication SkillsConversational English Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product KnowledgeOrder ProcessingDelivery ProceduresAbility To Lift 50 LbsElectronic Equipment Operation
Soft Skills
EmpathyCompassionInterpersonal SkillsProfessionalismDiscretion
Certifications & Qualifications
Valid Driver's License
Industry Keywords
Cannabis PurchasesCustomer EducationRetail ExperienceDynamic EnvironmentBackground Record Check
About the role
Key responsibilities & impact- Guide customers through cannabis purchases by educating them on product benefits and potential side effects
- Facilitate customer purchases in compliance with state regulations
- Provide exceptional customer service, empathy, compassion, and product knowledge
- Assist managers and shift supervisors with returns according to company policy
- Prepare and process patient orders efficiently
- Follow Trulieve policies and procedures
- Work with the leader on duty to enhance the customer experience
- Assist with product or device issues and resolve customer concerns with leadership
- Document customer issues and concerns on customer profiles
- Maintain a clean and well-stocked workstation
- Perform additional tasks assigned by management
- Perform delivery associate tasks as needed, including deliveries and following delivery procedures
- Process online orders, including deliveries, within a 2-hour timeframe
Requirements
What you’ll need- High-school diploma or equivalent and experience in the field or in a similar field
- Minimum 21 years of age (or minimum 18 in CT, PA and WV)
- Prior retail and/or customer service experience is a plus
- Prior cash handling experience
- Ability to work independently in a dynamic, fast-paced environment and with varied personalities and seniority levels
- Excellent verbal and written communication skills
- Ability to work without supervision and in a team environment
- Strong interpersonal skills, business sense, professionalism, confidentiality, and discretion
- Ability to understand and follow written/oral instructions
- Ability to interact respectfully and politely with customers and team members
- Conversational English proficiency
- Ability to operate electronic equipment and telecommunication devices
- Mental and physical capacity to perform job duties
- Valid driver's license and clean driving record to fulfill the Delivery Driver role
- Ability to pass a comprehensive background record check
- Ability to move intermittently throughout the workday and meet stated physical requirements
- Ability to push, pull, lift, carry, and position objects up to 50 lbs
- Availability to work evenings, weekends, holidays, and after hours based on business needs
Benefits
Comp & perks- Position is eligible for tips
- Comprehensive benefits package
- Paid time off
- Flexible hours depending on store needs
