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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills, including the ability to educate customers about cannabis products and their effects while ensuring compliance with state regulations. Proficient in cash handling and capable of working independently in a fast-paced environment.
Highest-signal resume keywords
Customer ServiceCash HandlingProduct EducationCommunication SkillsTeam Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cash HandlingOrder ProcessingProduct KnowledgeDelivery TasksCompliance with State Regulations
Soft Skills
EmpathyInterpersonal SkillsProfessionalismConfidentialityDiscretion
Certifications & Qualifications
Valid Driver's License
Industry Keywords
CannabisRetailCustomer ExperiencePatient OrdersBackground Check
About the role
Key responsibilities & impact- Guide customers through their cannabis journey by explaining product benefits and potential side effects
- Educate customers about products and their effects
- Facilitate customer purchases in accordance with state regulations
- Provide exceptional customer service, empathy, and compassion to patients, customers, guests, and coworkers
- Assist managers and shift supervisors with returns according to company policy
- Prepare and process patient orders efficiently
- Follow Trulieve policies and procedures
- Work with the leader on duty to enhance the customer experience
- Assist customers with product or device issues
- Collaborate with leadership and management to resolve customer issues
- Document customer issues and concerns in customer profiles
- Maintain a clean and well-stocked workstation
- Process online orders, including deliveries, within two hours when providing online support
- Perform delivery associate tasks as needed
Requirements
What you’ll need- High-school diploma or equivalent and experience in the field or in a similar field
- Minimum 21 years of age, or minimum 18 years of age in CT, PA and WV
- Prior retail and/or customer service experience is preferred
- Prior cash handling experience required
- Ability to work independently in a dynamic, fast-paced environment and with varied personalities and seniority levels
- Excellent verbal and written communication skills
- Ability to work effectively without supervision and in a team environment
- Strong interpersonal skills, business sense, professionalism, confidentiality, and discretion
- Ability to understand and follow written and oral instructions
- Ability to interact respectfully and politely with customers and team members
- Conversational English proficiency
- Mental and physical capacity to perform job duties
- Valid driver's license and clean driving record for the Delivery Driver role
- Ability to pass a comprehensive background record check
- Ability to move intermittently throughout the workday and meet stated sensory and functional requirements
- Ability to manipulate, push/pull, lift, carry, and position objects up to 50 lbs
- Availability to work evenings, weekends, and holidays
Benefits
Comp & perks- Position is eligible for tips
- Comprehensive benefits package
- Paid time off
- Flexible hours depending on store needs