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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills, product knowledge, and the ability to communicate effectively with diverse customers and team members. Capable of handling cash transactions and following state regulations while maintaining a clean and organized workspace.
Highest-signal resume keywords
Customer ServiceCash Handling ExperienceEffective CommunicationRetail ExperienceProduct Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Interpersonal SkillsEmpathyCompassionProfessionalismTeam Collaboration
Tools & Technologies
Electronic EquipmentTelecommunication Devices
Certifications & Qualifications
Valid Driver's License
Industry Keywords
CannabisState RegulationsCustomer JourneyPatient OrdersBackground Check
About the role
Key responsibilities & impact- Guide customers through their cannabis journey by educating them on product benefits and potential side effects
- Facilitate customer purchases in accordance with state regulations
- Provide exceptional customer service, empathy, compassion, and product knowledge
- Assist Managers and Shift Supervisors with returns according to company policy
- Prepare and process patient orders in a timely and efficient manner
- Follow Trulieve policies and procedures
- Work with the leader on duty to enhance the customer experience
- Assist customers with product or device issues
- Collaborate with leadership and management to resolve customer issues
- Document customer issues and concerns on customer profiles
- Maintain a clean and well-stocked workstation
- Perform additional tasks assigned by management
- As needed, process online orders, including deliveries, within a 2-hour timeframe
- As needed, perform delivery associate duties
Requirements
What you’ll need- High-school diploma or equivalent and experience in the field or in a similar field
- Must be a minimum of 21 years of age (or a minimum of 18 years of age in CT, PA and WV)
- Prior experience, preferably in retail and/or customer service area is a plus
- Must have prior cash handling experience
- Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels
- Must possess excellent people skills and be able to communicate effectively with others in both verbal and written form
- Must be able to work effectively without supervision and in a team environment
- Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion
- Able to understand and follow written/oral instructions
- Ability to interact with customers and team members respectfully and politely
- Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, laptop), comprehend safety procedures, and utilize telecommunication devices
- Must possess the mental and physical capacities necessary to perform the job duties
- Must possess a valid driver's license and a clean driving record to fulfill the Delivery Driver role
- Must be able to pass a comprehensive background record check
- Must be able to move intermittently throughout the workday and perform the stated physical requirements
- Must be available to work evenings, weekends, holidays, and after hours based on business needs
- Must be able to work up to 25 hours per week
Benefits
Comp & perks- Position is eligible for tips
- Comprehensive benefits package including paid time off
- Flexible hours depending on store needs