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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills by guiding customers through their cannabis journey, educating them on product benefits, and resolving issues effectively. Proficient in cash handling and maintaining compliance with state regulations while ensuring a clean and well-stocked workstation.
Highest-signal resume keywords
Customer ServiceCash HandlingCommunication SkillsRetail ExperienceProblem-Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cash HandlingOrder ProcessingProduct KnowledgeDelivery ProceduresComputer Operation
Soft Skills
EmpathyInterpersonal SkillsProfessionalismConfidentialityTeam Collaboration
Tools & Technologies
Electronic EquipmentTelecommunication Devices
Certifications & Qualifications
Valid Driver's License
Industry Keywords
CannabisPatient ServiceState RegulationsCustomer JourneyRetail
About the role
Key responsibilities & impact- Guide customers through their cannabis journey by educating them on product benefits and potential side effects
- Facilitate customer purchases in accordance with state regulations
- Provide exceptional customer service, empathy, compassion, and elevated patient service
- Assist Managers and Shift Supervisors with returns according to company policy
- Prepare and process patient orders efficiently and promptly
- Follow Trulieve policies and procedures
- Work with the leader on duty to enhance the customer experience
- Assist customers with product or device issues
- Collaborate with leadership and management to resolve customer issues
- Document customer issues and concerns in customer profiles
- Maintain a clean and well-stocked workstation
- Perform additional team tasks as assigned
- Fulfill delivery associate responsibilities as needed, including following delivery procedures
- Process online orders, including deliveries, within a two-hour timeframe
Requirements
What you’ll need- High-school diploma or equivalent and experience in the field or in a similar field
- Minimum 21 years of age, or minimum 18 years of age in CT, PA and WV
- Prior experience, preferably in retail and/or customer service
- Prior cash handling experience
- Ability to work independently in a dynamic, fast-paced environment and with varied personalities and seniority levels
- Excellent verbal and written communication skills
- Ability to work effectively without supervision and in a team environment
- Strong interpersonal skills, business sense, professionalism, confidentiality, and discretion
- Ability to understand and follow written and oral instructions
- Ability to interact respectfully and politely with customers and team members
- Conversational English proficiency
- Ability to operate computers, laptops, electronic equipment, and telecommunication devices
- Mental and physical capacity to perform job duties
- Valid driver's license and clean driving record for the Delivery Driver role
- Ability to pass a comprehensive background record check
- Ability to move intermittently throughout the workday and meet sensory, physical, and independence requirements
- Ability to push, pull, lift, carry, and position objects up to 50 lbs
- Availability to work evenings, weekends, holidays, and after hours based on business needs
Benefits
Comp & perks- Comprehensive benefits package including paid time off
- Flexible hours depending on store needs