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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and product knowledge in the cannabis industry, effectively guiding customers through their purchasing journey while adhering to state regulations. Capable of working independently and collaboratively in a fast-paced environment, with a focus on maintaining confidentiality and professionalism.
Highest-signal resume keywords
Customer ServiceCash Handling ExperienceProduct KnowledgeEffective CommunicationTeam Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
EmpathyCompassionInterpersonal SkillsProfessionalismProblem-Solving
Certifications & Qualifications
Valid Driver's License
Industry Keywords
CannabisRetailPatient OrdersState RegulationsCustomer Experience
About the role
Key responsibilities & impact- Guide customers through their cannabis journey by educating them about product benefits and potential side effects
- Facilitate customer purchases in accordance with state regulations
- Provide exceptional customer service, empathy, compassion, and product knowledge
- Assist Managers and Shift Supervisors with returns according to company policy
- Prepare and process patient orders efficiently
- Follow Trulieve policies and procedures
- Work with the leader on duty and management to enhance customer experience and resolve issues
- Assist customers with product or device issues
- Document customer issues and concerns on customer profiles
- Maintain a clean and well-stocked workstation
- Perform additional team tasks as needed
- Process online orders, including deliveries, within a 2-hour timeframe
- Perform delivery associate responsibilities when needed
Requirements
What you’ll need- High-school diploma or equivalent and experience in the field or in a similar field
- Must be a minimum of 18 years of age in PA
- Prior experience, preferably in retail and/or customer service area is a plus
- Must have prior cash handling experience
- Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels
- Must possess excellent people skills and communicate effectively in verbal and written form
- Must be able to work effectively without supervision and in a team environment
- Strong interpersonal skills, business sense, and professionalism; ability to uphold confidentiality and discretion
- Able to understand and follow written/oral instructions
- Ability to interact with customers and team members respectfully and politely
- Able to communicate in conversational English
- Must possess the mental and physical capacities necessary to perform the job duties
- Must possess a valid driver's license and a clean driving record to fulfill the Delivery Driver role
- Must be able to pass a comprehensive background record check
- Must be able to move intermittently throughout the workday and perform the stated physical requirements
- Must be available to work evenings, weekends, and holidays
Benefits
Comp & perks- Position is eligible for tips
- Comprehensive benefits package including paid time off