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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and product knowledge in the cannabis industry, with the ability to educate customers on product benefits and effects while adhering to state regulations. Capable of efficiently processing orders and resolving customer issues in a fast-paced environment.
Highest-signal resume keywords
Customer ServiceProduct KnowledgeCash HandlingVerbal CommunicationTeam Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingCash HandlingProduct EducationDelivery ProceduresConfidentiality Maintenance
Soft Skills
EmpathyCompassionInterpersonal SkillsProfessionalismAdaptability
Tools & Technologies
ComputersLaptopsTelecommunication Devices
Certifications & Qualifications
Valid Driver's License
Industry Keywords
Cannabis ProductsState RegulationsRetail ExperienceCustomer JourneyPatient Orders
About the role
Key responsibilities & impact- Guide customers through their cannabis journey by educating them about product benefits and potential side effects
- Explain various cannabis products and their effects
- Facilitate customer purchases in accordance with state regulations
- Provide exceptional customer service, empathy, compassion, and product knowledge
- Assist managers and shift supervisors with returns according to company policy
- Prepare and process patient orders efficiently and promptly
- Follow Trulieve policies and procedures
- Work with the leader on duty to enhance the customer experience
- Assist customers with product or device issues
- Collaborate with leadership and management to resolve customer issues
- Document customer issues and concerns in customer profiles
- Maintain a clean and well-stocked workstation
- Perform additional tasks assigned by management
- Perform delivery associate duties as needed, including following delivery procedures
- Process online orders, including deliveries, within a two-hour timeframe as online support
Requirements
What you’ll need- High-school diploma or equivalent and experience in the field or in a similar field
- Minimum 21 years of age, or minimum 18 years of age in CT, PA and WV
- Prior retail and/or customer service experience is preferred
- Prior cash handling experience
- Ability to work independently in a dynamic, fast-paced environment and with varied personalities and seniority levels
- Excellent verbal and written communication skills
- Ability to work effectively without supervision and in a team environment
- Strong interpersonal skills, business sense, and professionalism
- Ability to maintain confidentiality and discretion
- Ability to understand and follow written and oral instructions
- Ability to interact respectfully and politely with customers and team members
- Conversational English proficiency
- Ability to operate computers, laptops, electronic equipment, and telecommunication devices
- Mental and physical capacity to perform job duties
- Valid driver's license and clean driving record to fulfill the Delivery Driver role
- Ability to pass a comprehensive background record check
- Ability to move throughout the workday and work with diverse, ill, disabled, elderly, emotionally upset, and sometimes hostile people
- Ability to manipulate, push, pull, lift, carry, and position objects up to 50 lbs
- Availability to work evenings, weekends, holidays, and after hours based on business needs
Benefits
Comp & perks- Paid time off
- Flexible hours depending on store needs