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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and product knowledge in the cannabis industry, while effectively following state regulations and company policies. Capable of working independently and collaboratively in a fast-paced environment, ensuring customer satisfaction and efficient order processing.
Highest-signal resume keywords
Customer Service ExperienceCash Handling ExperienceExcellent Verbal And Written Communication SkillsConversational English ProficiencyValid Driver's License
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingProduct KnowledgeCash HandlingAbility To Lift 50 LbsBackground Record Check
Soft Skills
EmpathyCompassionInterpersonal SkillsProfessionalismDiscretion
Tools & Technologies
ComputersLaptopsElectronic EquipmentTelecommunication Devices
Industry Keywords
Cannabis RegulationsCustomer JourneyRetail ExperiencePatient OrdersWorkstation Maintenance
About the role
Key responsibilities & impact- Guide customers through their cannabis journey by educating them on product benefits and potential side effects
- Facilitate customer purchases in accordance with state regulations
- Provide exceptional customer service, empathy, compassion, and product knowledge
- Assist managers and shift supervisors with returns according to company policy
- Prepare and process patient orders efficiently and promptly
- Follow Trulieve policies and procedures
- Work with the leader on duty to enhance the customer experience
- Assist customers with product or device issues
- Collaborate with leadership and management to resolve customer issues
- Document customer issues and concerns in customer profiles
- Maintain a clean and well-stocked workstation
- Perform additional tasks assigned by management
- Perform delivery associate tasks as needed, including delivery procedures
- Process online orders, including deliveries, within two hours
Requirements
What you’ll need- High-school diploma or equivalent and experience in the field or in a similar field
- Minimum 21 years of age, or minimum 18 years of age in CT, PA and WV
- Prior retail and/or customer service experience preferred
- Prior cash handling experience
- Ability to work independently in a dynamic, fast-paced environment and with varied personalities and seniority levels
- Excellent verbal and written communication skills
- Ability to work effectively without supervision and in a team environment
- Strong interpersonal skills, business sense, professionalism, confidentiality, and discretion
- Ability to understand and follow written and oral instructions
- Ability to interact respectfully and politely with customers and team members
- Conversational English proficiency
- Ability to operate computers, laptops, electronic equipment, and telecommunication devices
- Mental and physical capacity to perform job duties
- Valid driver's license and clean driving record for Delivery Driver responsibilities
- Ability to pass a comprehensive background record check
- Ability to move throughout the workday and work with ill, disabled, elderly, emotionally upset, and sometimes hostile people
- Ability to manipulate, push, pull, lift, carry, or position objects up to 50 lbs
- Availability to work evenings, weekends, holidays, and up to 25 hours per week
- Flexibility to work after hours based on business needs
Benefits
Comp & perks- Paid time off
- Comprehensive benefits package