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About the role
Key responsibilities & impact- Guide customers through their cannabis journey by educating them on product benefits and potential side effects
- Provide exceptional customer service, empathy, compassion, and product knowledge
- Facilitate customer purchases in accordance with state regulations
- Assist managers and shift supervisors with returns according to company policy
- Prepare and process patient orders efficiently
- Follow Trulieve policies and procedures
- Work with the leader on duty to enhance the customer experience
- Assist customers with product or device issues
- Collaborate with leadership and management to resolve customer issues
- Document customer issues and concerns in customer profiles
- Maintain a clean and well-stocked workstation
- Process online orders, including deliveries, within a two-hour timeframe as needed
- Perform delivery associate duties as needed
Requirements
What you’ll need- High-school diploma or equivalent and experience in the field or in a similar field
- Minimum 21 years of age (or minimum 18 years in CT, PA and WV)
- Prior cash handling experience
- Prior retail and/or customer service experience preferred
- Ability to work independently and in a team environment
- Excellent verbal and written communication skills
- Strong interpersonal skills, business sense, professionalism, confidentiality, and discretion
- Ability to understand and follow written and oral instructions
- Conversational English proficiency
- Ability to operate computers, laptops, electronic equipment, and telecommunication devices
- Must possess the mental and physical capacities necessary to perform job duties
- Must be able to pass a comprehensive background record check
- Must be able to work evenings, weekends, and holidays
- Must be able to move throughout the facility and perform physical tasks, including pushing, pulling, lifting, carrying, and positioning objects up to 50 lbs
- Valid driver's license and clean driving record required to fulfill the Delivery Driver role
Benefits
Comp & perks- Position eligible for tips
- Comprehensive benefits package
- Paid time off
- Flexible hours depending on store needs