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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on empathy and compassion while guiding customers through their cannabis purchasing journey. Proficient in handling transactions, maintaining compliance with state regulations, and effectively resolving customer issues.
Highest-signal resume keywords
Customer Service ExperienceCash Handling ExperienceExcellent Communication SkillsInterpersonal SkillsAbility to Work Independently
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product KnowledgeOrder ProcessingAbility to Follow InstructionsAbility to Lift Up to 50 lbsComputer Operation
Soft Skills
EmpathyCompassionProfessionalismTeam CollaborationConfidentiality
Tools & Technologies
Telecommunication DevicesComputersLaptops
Certifications & Qualifications
Valid Driver's License
Industry Keywords
Cannabis PurchasingState RegulationsRetail ExperiencePatient Service StandardsCustomer Experience
About the role
Key responsibilities & impact- Guide customers through their cannabis purchasing journey by explaining product benefits and potential side effects
- Provide exceptional customer service, empathy, and compassion to patients, customers, guests, and coworkers
- Facilitate customer purchases in accordance with state regulations
- Apply elevated patient service standards and product knowledge
- Assist managers and shift supervisors with returns according to company policy
- Prepare and process patient orders efficiently
- Follow Trulieve policies and procedures
- Work with leaders and management to enhance customer experience and resolve issues
- Assist customers with product or device issues
- Document customer issues and concerns in customer profiles
- Maintain a clean and well-stocked workstation
- Perform additional team tasks as needed, including delivery-associate and online-support duties
- Process online orders, including deliveries, within a two-hour timeframe when assigned
Requirements
What you’ll need- High-school diploma or equivalent and experience in the field or in a similar field
- Minimum 21 years of age (or minimum 18 years in CT, PA and WV)
- Prior retail and/or customer service experience preferred
- Prior cash handling experience
- Ability to work independently in a dynamic, fast-paced environment
- Excellent verbal and written communication skills
- Ability to work effectively without supervision and in a team environment
- Strong interpersonal skills, business sense, and professionalism
- Ability to uphold confidentiality and discretion
- Ability to understand and follow written and oral instructions
- Conversational English proficiency
- Ability to operate computers, laptops, and telecommunication devices
- Ability to meet mental and physical job demands
- Valid driver's license and clean driving record for the Delivery Driver role
- Ability to pass a comprehensive background record check
- Ability to move throughout the workday and lift, carry, push, or pull objects up to 50 lbs
- Availability to work evenings, weekends, holidays, and after hours based on business needs
Benefits
Comp & perks- Position eligible for tips
- Comprehensive benefits package
- Paid time off
- Flexible hours depending on store needs
