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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills, including empathy and compassion, while effectively guiding customers through their cannabis journey. Proficient in processing orders and handling cash transactions in compliance with state regulations.
Highest-signal resume keywords
Customer ServiceCash HandlingOrder ProcessingCommunication SkillsTeam Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingCash HandlingElectronic Equipment OperationTelecommunication Device OperationPhysical Task Performance
Soft Skills
EmpathyCompassionInterpersonal SkillsProfessionalismConfidentiality
Certifications & Qualifications
Valid Driver's License
Industry Keywords
CannabisRetailCustomer ExperienceState RegulationsPatient Service
About the role
Key responsibilities & impact- Guide customers through their cannabis journey by educating them about product benefits and potential side effects
- Facilitate customer purchases in accordance with state regulations
- Provide exceptional customer service, empathy, compassion, and elevated patient service
- Assist managers and shift supervisors with returns according to company policy
- Prepare and process patient orders efficiently
- Follow Trulieve policies and procedures
- Work with the leader on duty to enhance the customer experience
- Assist customers with product or device issues
- Collaborate with leadership and management to resolve customer issues
- Document customer issues and concerns in customer profiles
- Maintain a clean and well-stocked workstation
- Perform additional team tasks as assigned
- Perform delivery associate responsibilities as needed, including following policies and procedures
- Process online orders, including deliveries, within a two-hour timeframe
- Work an average of 20 hours per week and provide after-hours availability based on business needs
Requirements
What you’ll need- High-school diploma or equivalent and experience in the field or in a similar field
- Minimum 21 years of age (or minimum 18 years of age in CT, PA and WV)
- Prior retail and/or customer service experience is a plus
- Prior cash handling experience
- Must be available on weekends, evenings, and holidays
- Ability to work independently and in a team environment
- Excellent verbal and written communication skills
- Strong interpersonal skills, business sense, professionalism, confidentiality, and discretion
- Ability to understand and follow written/oral instructions
- Conversational English proficiency
- Ability to operate electronic equipment and telecommunication devices
- Must possess the mental and physical capacities necessary to perform the job duties
- Must be able to pass a comprehensive background record check
- Must possess a valid driver's license and clean driving record to fulfill the Delivery Driver role
- Ability to move throughout the facility and perform required physical tasks, including pushing, pulling, lifting, carrying, and positioning objects up to 50 lbs
Benefits
Comp & perks- Position eligible for tips
- Comprehensive benefits package
- Paid time off