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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills, including empathy and effective communication, while adhering to state regulations and company policies. Capable of managing customer interactions and resolving issues efficiently in a fast-paced retail environment.
Highest-signal resume keywords
Customer ServiceCash HandlingCommunication SkillsRetail ExperienceProblem Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingProduct KnowledgeDelivery ProceduresCompliance with RegulationsAbility to Operate Electronic Equipment
Soft Skills
EmpathyInterpersonal SkillsProfessionalismConfidentialityTeam Collaboration
Tools & Technologies
ComputersLaptopsTelecommunication Devices
Certifications & Qualifications
Valid Driver's License
Industry Keywords
CannabisPatient ServiceRetailCustomer ExperienceBackground Check
About the role
Key responsibilities & impact- Guide customers through their cannabis journey by educating them about product benefits and potential side effects
- Provide exceptional customer service, empathy, compassion, and elevated patient service
- Facilitate customer purchases in accordance with state regulations
- Assist managers and shift supervisors with returns according to company policy
- Prepare and process patient orders accurately, efficiently, and timely
- Follow Trulieve policies and procedures
- Work with the leader on duty to enhance the customer experience
- Assist customers with product or device issues
- Collaborate with leadership and management to resolve customer issues
- Document customer issues and concerns in customer profiles
- Maintain a clean and well-stocked workstation
- Perform additional tasks assigned by management
- Perform delivery associate tasks as needed, including delivery procedures and policy compliance
- Process online orders, including deliveries, within a two-hour timeframe
Requirements
What you’ll need- High-school diploma or equivalent and experience in the field or in a similar field
- Minimum 21 years of age, or minimum 18 in CT, PA and WV
- Prior experience, preferably in retail and/or customer service
- Prior cash handling experience
- Ability to work independently in a dynamic, fast-paced environment and with varied personalities and seniority levels
- Excellent verbal and written communication skills
- Ability to work effectively without supervision and in a team environment
- Strong interpersonal skills, business sense, professionalism, confidentiality, and discretion
- Ability to understand and follow written and oral instructions
- Ability to interact respectfully and politely with customers and team members
- Conversational English proficiency
- Ability to operate computers, laptops, electronic equipment, and telecommunication devices
- Mental and physical capacity to perform job duties
- Valid driver's license and clean driving record to fulfill the Delivery Driver role
- Ability to pass a comprehensive background record check
- Ability to move intermittently throughout the workday and work with diverse, including ill, disabled, elderly, emotionally upset, and sometimes hostile, people
- Ability to move/traverse throughout the facility, including confined spaces
- Ability to manipulate objects of varying sizes and weights; push, pull, lift, carry, and position objects up to 50 lbs
- Ability to ascend/descend stools, ladders, and steps; crouch, stoop, kneel, crawl, and occasionally remain seated
- Availability to work evenings, weekends, holidays, and after hours based on business needs
- Availability to work up to 25 hours per week
Benefits
Comp & perks- A comprehensive benefits package including paid time off
- Flexible hours depending on store needs