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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on empathy and product knowledge while adhering to state regulations and company policies. Capable of efficiently processing orders and resolving customer concerns in a retail environment.
Highest-signal resume keywords
Customer Service ExperienceCash Handling ExperienceConversational English ProficiencyValid Driver's LicenseAbility to Follow Instructions
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingProduct KnowledgeRetail ExperienceBackground Record Check ComplianceLifting/Carrying/Pushing/Pulling Up to 50 lbs
Soft Skills
EmpathyCompassionTeamworkIndependenceProblem-Solving
Tools & Technologies
Electronic EquipmentTelecommunication Devices
Industry Keywords
Cannabis ProductsState RegulationsPatient PurchasesCustomer ProfilesDelivery Associate Duties
About the role
Key responsibilities & impact- Guide customers through cannabis products, benefits, and potential side effects
- Facilitate patient purchases in accordance with state regulations
- Provide exceptional customer service, empathy, compassion, and product knowledge
- Assist managers and shift supervisors with returns
- Prepare and process patient orders efficiently
- Follow Trulieve policies and procedures
- Assist with product or device issues and resolve customer concerns with leadership
- Document customer issues and concerns on customer profiles
- Maintain a clean and well-stocked workstation
- Process online orders, including deliveries, within a two-hour timeframe
- Perform delivery associate duties as needed
Requirements
What you’ll need- High-school diploma or equivalent and experience in the field or in a similar field
- Minimum 21 years of age, or minimum 18 years of age in CT, PA and WV
- Prior retail and/or customer service experience is a plus
- Prior cash handling experience
- Availability to work evenings, weekends, holidays, and after hours based on business needs
- Conversational English proficiency
- Ability to operate electronic equipment and telecommunication devices
- Ability to pass a comprehensive background record check
- Valid driver's license and clean driving record required to fulfill the Delivery Driver role
- Ability to work independently and in a team environment
- Ability to follow written and oral instructions
- Ability to perform the stated mental, physical, and mobility requirements, including lifting/carrying/pushing/pulling up to 50 lbs
Benefits
Comp & perks- Position eligible for tips
- Comprehensive benefits package
- Paid time off
