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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong product knowledge and customer service skills in the cannabis industry, effectively guiding customers through their purchasing journey while adhering to state regulations and company policies.
Highest-signal resume keywords
Customer ServiceProduct KnowledgeCash HandlingCommunication SkillsRetail Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cash HandlingOrder ProcessingProduct EducationCustomer DocumentationPhysical Task Performance
Soft Skills
EmpathyCompassionInterpersonal SkillsProfessionalismConfidentiality
Tools & Technologies
ComputersLaptopsTelecommunication Devices
Certifications & Qualifications
Valid Driver's License
Industry Keywords
Cannabis ProductsState RegulationsCustomer ExperienceReturns ProcessingDelivery Associate Duties
About the role
Key responsibilities & impact- Guide customers through their cannabis purchasing journey by explaining product benefits and potential side effects
- Educate customers about cannabis products and their effects
- Facilitate customer purchases in accordance with state regulations
- Provide exceptional customer service, empathy, compassion, and product knowledge
- Assist managers and shift supervisors with returns according to company policy
- Prepare and process patient orders efficiently
- Follow Trulieve policies and procedures
- Work with the leader on duty and management to enhance customer experience and resolve issues
- Assist customers with product or device issues
- Document customer issues and concerns in customer profiles
- Maintain a clean and well-stocked workstation
- Process online orders, including deliveries, within a two-hour timeframe when providing online support
- Perform delivery associate duties as needed, including following policies and procedures
Requirements
What you’ll need- High-school diploma or equivalent and experience in the field or in a similar field
- Minimum 21 years of age, or minimum 18 years of age in CT, PA and WV
- Prior retail and/or customer service experience is preferred
- Prior cash handling experience
- Excellent verbal and written communication skills
- Ability to work independently and in a team environment
- Strong interpersonal skills, business sense, professionalism, confidentiality, and discretion
- Ability to understand and follow written/oral instructions
- Conversational English proficiency
- Ability to operate computers, laptops, electronic equipment, and telecommunication devices
- Mental and physical capacity to perform job duties
- Valid driver's license and clean driving record to fulfill the Delivery Driver role
- Ability to pass a comprehensive background record check
- Ability to move throughout the workday and perform required physical tasks, including lifting, carrying, pushing, and pulling up to 50 lbs
- Availability to work evenings, weekends, holidays, and after hours based on business needs
Benefits
Comp & perks- Position eligible for tips
- Comprehensive benefits package
- Paid time off
- Flexible hours depending on store needs
