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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and product knowledge in the cannabis industry, ensuring compliance with state regulations while providing an exceptional experience. Capable of effectively handling customer inquiries and issues with professionalism and discretion.
Highest-signal resume keywords
Customer Service ExperienceCash Handling ExperienceProduct KnowledgeVerbal And Written Communication SkillsAbility To Work Independently
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Retail ExperienceOrder ProcessingElectronic Equipment OperationAbility To Lift 50 LbsBackground Check Compliance
Soft Skills
EmpathyCompassionInterpersonal SkillsProfessionalismTeam Collaboration
Tools & Technologies
ComputersTelecommunication Devices
Certifications & Qualifications
Valid Driver's License
Industry Keywords
Cannabis RegulationsPatient Service StandardsTruExperienceCustomer ProfilesFlexible Hours
About the role
Key responsibilities & impact- Guide customers through their cannabis journey by educating them on product benefits and potential side effects
- Facilitate customer purchases in accordance with state regulations
- Provide exceptional customer service, empathy, compassion, and product knowledge
- Deliver elevated patient service standards through the TruExperience
- Assist managers and shift supervisors with returns according to company policy
- Prepare and process patient orders in a timely and efficient manner
- Follow Trulieve policies and procedures
- Work with the leader on duty to enhance customer experience
- Assist customers with product or device issues
- Collaborate with leadership and management to resolve customer issues
- Document customer issues and concerns in customer profiles
- Maintain a clean and well-stocked workstation
- Assist with additional team tasks, including delivery associate duties as needed
- Process online orders, including deliveries, within a two-hour timeframe
- Report to the General Manager
Requirements
What you’ll need- High-school diploma or equivalent and experience in the field or in a similar field
- Minimum 21 years of age, or minimum 18 years of age in CT, PA and WV
- Prior retail and/or customer service experience is a plus
- Prior cash handling experience
- Ability to work independently in a dynamic, fast-paced environment and with varied personalities and seniority levels
- Excellent verbal and written communication and people skills
- Ability to work effectively without supervision and in a team environment
- Strong interpersonal skills, business sense, professionalism, confidentiality, and discretion
- Ability to understand and follow written and oral instructions
- Ability to interact respectfully and politely with customers and team members
- Conversational English proficiency
- Ability to operate electronic equipment, computers, laptops, and telecommunication devices
- Mental and physical capacity to perform job duties
- Valid driver's license and clean driving record to fulfill the Delivery Driver role
- Ability to pass a comprehensive background record check
- Ability to move throughout the workday and perform required physical activities
- Ability to push, pull, lift, carry, and position objects up to 50 lbs
- Ability to ascend and descend stools, ladders, and steps and work at floor level
- Availability to work flexible hours, evenings, weekends, holidays, and after-hours business needs
- Availability to work up to 25 hours per week
Benefits
Comp & perks- Position is eligible for tips
- Comprehensive benefits package
- Paid time off