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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills, product knowledge, and the ability to communicate effectively with diverse customers and team members. Capable of following state regulations and company policies while maintaining a clean and organized workspace.
Highest-signal resume keywords
Customer ServiceCash Handling ExperienceProduct KnowledgeEffective CommunicationDelivery Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
EmpathyCompassionInterpersonal SkillsProfessionalismTeam Collaboration
Tools & Technologies
Electronic EquipmentTelecommunication Devices
Certifications & Qualifications
Valid Driver's License
Industry Keywords
CannabisRetailCustomer ExperienceState RegulationsPatient Orders
About the role
Key responsibilities & impact- Guide customers through their cannabis journey by educating them on product benefits and potential side effects
- Provide exceptional customer service, empathy, compassion, and product knowledge
- Facilitate customer purchases in accordance with state regulations
- Assist Managers and Shift Supervisors with returns according to company policy
- Prepare and process patient orders efficiently
- Follow Trulieve policies and procedures
- Work with the leader on duty to enhance the customer experience
- Assist customers with product or device issues
- Work with leadership and management to resolve customer issues
- Document customer issues and concerns on customer profiles
- Maintain a clean and well-stocked workstation
- Perform additional tasks assigned by management
- Perform delivery associate duties as needed, including delivery compliance and following delivery procedures
- Process online orders, including deliveries, within a 2-hour timeframe as needed
Requirements
What you’ll need- High-school diploma or equivalent and experience in the field or in a similar field
- Must be a minimum of 21 years of age (or a minimum of 18 years of age in CT, PA and WV)
- Prior experience, preferably in retail and/or customer service area is a plus
- Must have prior cash handling experience
- Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels
- Must possess excellent people skills and be able to communicate effectively with others in both verbal and written form
- Must be able to work effectively without supervision and in a team environment
- Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion
- Able to understand and follow written/oral instructions
- Ability to interact with customers and team members respectfully and politely
- Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, laptop), comprehend safety procedures, and utilize telecommunication devices
- Must possess the mental and physical capacities necessary to perform the job duties
- Must possess a valid driver's license and a clean driving record to fulfill the Delivery Driver role
- Must be able to pass a comprehensive background record check
- Must be able to move intermittently throughout the workday and function independently
- Must be able to see and hear or use prosthetics that will enable these senses to function adequately
- Must be able to manipulate, push, pull, lift, carry, and position objects up to 50 lbs
- Must be available to work evenings, weekends, and holidays
- Must be available for up to 25 hours per week and after-hours work based on business needs
Benefits
Comp & perks- A comprehensive benefits package including paid time off
- Flexible hours depending on store needs