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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on empathy and product knowledge, while adhering to state regulations and company policies. Capable of efficiently processing orders and resolving customer issues in a fast-paced retail environment.
Highest-signal resume keywords
Customer Service ExperienceCash Handling ExperienceVerbal And Written Communication SkillsAbility To Work IndependentlyConversational English Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingCash HandlingProduct KnowledgeAbility To Follow InstructionsPhysical Capacity To Lift 50 Lbs
Soft Skills
EmpathyCompassionInterpersonal SkillsBusiness SenseProfessionalism
Tools & Technologies
ComputersLaptopsElectronic EquipmentTelecommunication Devices
Certifications & Qualifications
Valid Driver's License
Industry Keywords
CannabisRetailPatient Service StandardsState RegulationsCustomer Experience
About the role
Key responsibilities & impact- Guide customers through their cannabis journey by educating them on product benefits and potential side effects
- Provide exceptional customer service, empathy, compassion, and product knowledge
- Facilitate customer purchases in accordance with state regulations
- Provide the TruExperience through elevated patient service standards and behaviors
- Assist managers and shift supervisors with returns according to company policy
- Prepare and process patient orders efficiently
- Follow Trulieve policies and procedures
- Work with the leader on duty to enhance customer experience
- Assist customers with product or device issues
- Collaborate with leadership and management to resolve customer issues
- Document customer issues and concerns in customer profiles
- Maintain a clean and well-stocked workstation
- Perform additional tasks assigned by management
- As needed, perform delivery associate duties, including delivery procedures
- As needed, process online orders, including deliveries, within a two-hour timeframe
Requirements
What you’ll need- High-school diploma or equivalent and experience in the field or in a similar field
- Minimum 21 years of age, or minimum 18 years of age in CT, PA, and WV
- Prior retail and/or customer service experience preferred
- Prior cash handling experience
- Ability to work independently in a dynamic, fast-paced environment and with varied personalities and seniority levels
- Excellent verbal and written communication and interpersonal skills
- Ability to work effectively without supervision and in a team environment
- Business sense and professionalism; ability to maintain confidentiality and discretion
- Ability to understand and follow written and oral instructions
- Conversational English proficiency
- Ability to operate computers, laptops, electronic equipment, and telecommunication devices
- Mental and physical capacity to perform job duties
- Valid driver's license and clean driving record for delivery driver duties
- Ability to pass a comprehensive background record check
- Ability to move throughout the facility and perform required physical tasks
- Ability to push, pull, lift, carry, and position objects up to 50 lbs
- Availability for flexible hours, evenings, weekends, and holidays
- Availability for up to 25 hours per week and after-hours work based on business needs
Benefits
Comp & perks- Paid time off
- Comprehensive benefits package