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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and product knowledge in the cannabis industry, ensuring compliance with state regulations while effectively assisting customers with their needs. Capable of working independently and collaboratively in a fast-paced environment, with a focus on maintaining professionalism and confidentiality.
Highest-signal resume keywords
Customer ServiceCash HandlingCompliance With State RegulationsProduct KnowledgeVerbal And Written Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cash Handling ExperienceOrder ProcessingDelivery ComplianceAbility To Lift 50 LbsPatient Order Preparation
Soft Skills
EmpathyCompassionInterpersonal SkillsProfessionalismTeam Collaboration
Certifications & Qualifications
Valid Driver's License
Industry Keywords
Cannabis ProductsCustomer ExperienceRetail ExperienceBackground Record CheckFlexible Hours
About the role
Key responsibilities & impact- Guide customers through cannabis products, benefits, and potential side effects
- Facilitate customer purchases in compliance with state regulations
- Provide exceptional customer service, empathy, compassion, and product knowledge
- Assist managers and shift supervisors with returns according to company policy
- Prepare and process patient orders promptly and efficiently
- Follow Trulieve policies and procedures
- Work with the leader on duty to enhance customer experience
- Assist customers with product or device issues
- Collaborate with leadership to resolve customer issues
- Document customer issues and concerns in customer profiles
- Maintain a clean and well-stocked workstation
- Perform additional tasks assigned by management
- Perform delivery associate duties as needed, including delivery compliance
- Process online orders, including deliveries, within a two-hour timeframe
Requirements
What you’ll need- High-school diploma or equivalent and experience in the field or in a similar field
- Must be a minimum of 21 years of age, or 18 in CT, PA, and WV
- Prior experience, preferably in retail and/or customer service, is a plus
- Prior cash handling experience
- Ability to work independently in a dynamic, fast-paced environment and with varied personalities and seniority levels
- Excellent verbal and written communication and people skills
- Ability to work effectively without supervision and in a team environment
- Strong interpersonal skills, business sense, professionalism, confidentiality, and discretion
- Ability to understand and follow written and oral instructions
- Ability to interact respectfully and politely with customers and team members
- Conversational English proficiency
- Mental and physical capacity to perform job duties
- Valid driver's license and clean driving record to fulfill the Delivery Driver role
- Ability to pass a comprehensive background record check
- Ability to move throughout the workday and work with diverse or challenging individuals
- Ability to push, pull, lift, carry, or position objects up to 50 lbs
- Availability to work flexible hours, evenings, weekends, holidays, and after hours based on business needs
Benefits
Comp & perks- Comprehensive benefits package
- Paid time off
