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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills, product knowledge, and the ability to educate customers on cannabis products while adhering to state regulations. Capable of working independently and collaboratively in a fast-paced environment, ensuring timely order processing and exceptional patient experiences.
Highest-signal resume keywords
Customer ServiceProduct KnowledgeCash HandlingVerbal And Written CommunicationTeam Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingCash HandlingProduct EducationDelivery DutiesConfidentiality Upholding
Soft Skills
EmpathyCompassionInterpersonal SkillsProfessionalismAdaptability
Certifications & Qualifications
Valid Driver's License
Industry Keywords
CannabisRetailPatient ServiceState RegulationsCustomer Experience
About the role
Key responsibilities & impact- Guide customers through their cannabis journey by educating them about product benefits and potential side effects
- Facilitate customer purchases in accordance with state regulations
- Provide exceptional customer service, empathy, compassion, and product knowledge
- Provide the TruExperience through elevated patient service standards and behaviors
- Assist managers and shift supervisors with returns according to company policy
- Prepare and process patient orders in a timely and efficient manner
- Follow Trulieve policies and procedures
- Work with the leader on duty to enhance the customer experience
- Assist customers with product or device issues
- Work with leadership and management to resolve customer issues
- Document customer issues and concerns in customer profiles
- Maintain a clean and well-stocked workstation
- Assist with additional team tasks as assigned
- Perform delivery associate duties as needed
- Process online orders, including deliveries, within a 2-hour timeframe
Requirements
What you’ll need- High-school diploma or equivalent and experience in the field or in a similar field
- Minimum 21 years of age, or minimum 18 years of age in CT, PA and WV
- Prior experience, preferably in retail and/or customer service area
- Prior cash handling experience
- Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels
- Excellent verbal and written communication skills
- Ability to work effectively without supervision and in a team environment
- Strong interpersonal skills, business sense, and professionalism
- Ability to uphold confidentiality and discretion
- Ability to understand and follow written/oral instructions
- Ability to interact with customers and team members respectfully and politely
- Conversational English proficiency
- Mental and physical capacity to perform the job duties
- Valid driver's license and clean driving record to fulfill the Delivery Driver role
- Ability to pass a comprehensive background record check
- Ability to move intermittently throughout the workday and meet specified sensory and physical requirements
- Ability to manipulate, push/pull, lift/carry, and position objects up to 50 lbs
- Availability to work evenings, weekends, holidays, and after hours based on business needs
- Availability to work up to 25 hours per week
Benefits
Comp & perks- A comprehensive benefits package including paid time off
- Flexible hours depending on store needs