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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and product knowledge in the cannabis industry, with the ability to educate customers and facilitate purchases while adhering to state regulations. Capable of working independently and collaboratively in a fast-paced environment, ensuring exceptional customer experiences.
Highest-signal resume keywords
Customer Service ExperienceProduct KnowledgeCash Handling ExperienceVerbal And Written Communication SkillsAbility To Follow State Regulations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cash HandlingOrder ProcessingProduct EducationDelivery ProceduresElectronic Equipment Operation
Soft Skills
EmpathyCompassionInterpersonal SkillsProfessionalismConfidentiality
Tools & Technologies
ComputersTelecommunication Devices
Certifications & Qualifications
Valid Driver's License
Industry Keywords
Cannabis ProductsCustomer JourneyState RegulationsRetail ExperiencePatient Orders
About the role
Key responsibilities & impact- Guide customers through their cannabis journey by explaining product benefits and potential side effects
- Educate customers about cannabis products and their effects
- Facilitate customer purchases in accordance with state regulations
- Provide exceptional customer service, empathy, compassion, and product knowledge
- Assist managers and shift supervisors with returns according to company policy
- Prepare and process patient orders efficiently
- Follow Trulieve policies and procedures
- Work with the leader on duty to enhance the customer experience
- Assist customers with product or device issues
- Collaborate with leadership to resolve customer issues
- Document customer issues and concerns in customer profiles
- Maintain a clean and well-stocked workstation
- Perform additional tasks assigned by management
- Perform delivery associate duties as needed, including following delivery procedures
- Process online orders, including deliveries, within a two-hour timeframe
Requirements
What you’ll need- High-school diploma or equivalent and experience in the field or in a similar field
- Minimum age of 18 in Pennsylvania (21 in most other locations)
- Prior retail and/or customer service experience preferred
- Prior cash handling experience
- Ability to work independently in a dynamic, fast-paced environment and with varied personalities and seniority levels
- Excellent verbal and written communication skills
- Ability to work effectively without supervision and in a team environment
- Strong interpersonal skills, business sense, professionalism, confidentiality, and discretion
- Ability to understand and follow written and oral instructions
- Ability to interact respectfully and politely with customers and team members
- Conversational English proficiency
- Ability to operate electronic equipment, including computers and laptops, and telecommunication devices
- Mental and physical capacity to perform job duties
- Valid driver's license and clean driving record for the Delivery Driver role
- Ability to pass a comprehensive background record check
- Ability to move throughout the workday and work independently with flexibility and personal integrity
- Ability to manipulate, push, pull, lift, carry, and position objects up to 50 lbs
- Availability to work evenings, weekends, holidays, and after hours based on business needs
Benefits
Comp & perks- Position is eligible for tips
- Comprehensive benefits package including paid time off