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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and product knowledge in the cannabis industry, ensuring compliance with state regulations while effectively assisting customers with their needs. Capable of operating electronic devices and managing cash transactions in a fast-paced retail environment.
Highest-signal resume keywords
Customer ServiceProduct KnowledgeCash HandlingVerbal CommunicationInterpersonal Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cash HandlingOrder ProcessingCustomer DocumentationProduct EducationCompliance with State Regulations
Soft Skills
EmpathyCompassionProfessionalismConfidentialityDiscretion
Tools & Technologies
ComputersLaptopsTelecommunication Devices
Certifications & Qualifications
Valid Driver's License
Industry Keywords
CannabisRetailCustomer ExperiencePatient OrdersDelivery Associate
About the role
Key responsibilities & impact- Guide customers through their cannabis journey by educating them on product benefits and potential side effects
- Provide exceptional customer service, empathy, compassion, and product knowledge
- Facilitate customer purchases in accordance with state regulations
- Assist managers and shift supervisors with returns according to company policy
- Prepare and process patient orders efficiently
- Follow Trulieve policies and procedures
- Work with the leader on duty and management to enhance customer experience and resolve issues
- Assist customers with product or device issues
- Document customer issues and concerns on customer profiles
- Maintain a clean and well-stocked workstation
- Perform additional team tasks as assigned
- Process online orders, including deliveries, within a two-hour timeframe when providing online support
- Perform delivery associate duties as needed
Requirements
What you’ll need- High-school diploma or equivalent and experience in the field or in a similar field
- Minimum 21 years of age, or minimum 18 years in CT, PA and WV
- Prior retail and/or customer service experience preferred
- Prior cash handling experience
- Ability to work independently in a dynamic, fast-paced environment and in a team environment
- Excellent verbal and written communication skills
- Strong interpersonal skills, business sense, professionalism, confidentiality, and discretion
- Ability to understand and follow written and oral instructions
- Conversational English proficiency
- Ability to operate computers, laptops, electronic equipment, and telecommunication devices
- Ability to pass a comprehensive background record check
- Must possess a valid driver's license and clean driving record to fulfill the Delivery Driver role
- Must be able to move intermittently throughout the workday and perform the listed physical requirements
- Ability to work evenings, weekends, and holidays
- Availability for up to 25 hours per week and after-hours work based on business needs
Benefits
Comp & perks- Position eligible for tips
- Comprehensive benefits package
- Paid time off
- Flexible hours depending on store needs
