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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on empathy and product knowledge while ensuring compliance with state regulations. Capable of efficiently processing orders and resolving customer issues in a fast-paced retail environment.
Highest-signal resume keywords
Customer Service ExperienceCash Handling ExperienceCompliance With State RegulationsExcellent Communication SkillsAbility To Work Independently
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingProduct KnowledgeElectronic Equipment OperationTelecommunication Device OperationAbility To Lift 50 Lbs
Soft Skills
EmpathyCompassionInterpersonal SkillsProfessionalismAbility To Uphold Confidentiality
Certifications & Qualifications
Valid Driver's License
Industry Keywords
Cannabis PurchasingPatient PurchasesRetail ExperienceDynamic EnvironmentCustomer Profiles
About the role
Key responsibilities & impact- Guide customers through their cannabis purchasing journey by explaining product benefits and potential side effects
- Provide exceptional customer service, empathy, compassion, and product knowledge
- Facilitate patient purchases in compliance with state regulations
- Assist managers and shift supervisors with returns according to company policy
- Prepare and process patient orders efficiently
- Follow Trulieve policies and procedures
- Work with the leader on duty to enhance the customer experience
- Assist customers with product or device issues
- Collaborate with leadership to resolve customer issues
- Document customer issues and concerns in customer profiles
- Maintain a clean and well-stocked workstation
- Perform additional assigned tasks
- Process online orders, including deliveries, within a two-hour timeframe when providing online support
- Perform delivery-associate duties as needed
Requirements
What you’ll need- High-school diploma or equivalent and experience in the field or in a similar field
- Minimum 21 years of age, or minimum 18 years of age in CT, PA, and WV
- Prior retail and/or customer service experience is preferred
- Prior cash handling experience
- Ability to work independently in a dynamic, fast-paced environment
- Excellent verbal and written communication skills
- Ability to work effectively without supervision and in a team environment
- Strong interpersonal skills, business sense, and professionalism
- Ability to uphold confidentiality and discretion
- Ability to understand and follow written and oral instructions
- Conversational English proficiency
- Ability to operate electronic equipment and telecommunication devices
- Ability to pass a comprehensive background record check
- Valid driver's license and clean driving record for delivery-driver duties
- Ability to perform the stated mental, physical, and mobility requirements, including lifting and carrying up to 50 lbs
- Availability to work evenings, weekends, holidays, and after-hours based on business needs
Benefits
Comp & perks- Paid time off
- Flexible hours
- Equal employment opportunities
- Drug-free workplace