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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on empathy and product knowledge while adhering to state regulations and company policies. Capable of efficiently processing orders and resolving customer issues in a fast-paced retail environment.
Highest-signal resume keywords
Customer Service ExperienceCash Handling ExperienceExcellent Communication SkillsAbility to Work IndependentlyValid Driver's License
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingProduct KnowledgeCash HandlingAbility to Lift 50 lbsElectronic Equipment Operation
Soft Skills
EmpathyCompassionInterpersonal SkillsBusiness SenseProfessionalism
Tools & Technologies
ComputersLaptopsTelecommunication Devices
Industry Keywords
CannabisRetailCustomer JourneyState RegulationsConfidentiality
About the role
Key responsibilities & impact- Guide customers through their cannabis journey by educating them on product benefits and potential side effects
- Provide exceptional customer service, empathy, compassion, and product knowledge
- Facilitate customer purchases in accordance with state regulations
- Assist managers and shift supervisors with returns according to company policy
- Prepare and process patient orders accurately, efficiently, and on time
- Follow Trulieve policies and procedures
- Work with the leader on duty to enhance the customer experience
- Assist customers with product or device issues and help resolve concerns
- Document customer issues and concerns in customer profiles
- Maintain a clean and well-stocked workstation
- Perform additional team tasks assigned by management, including delivery-associate duties when required
- Process online orders, including deliveries, within a two-hour timeframe
Requirements
What you’ll need- High-school diploma or equivalent and experience in the field or in a similar field
- Minimum 21 years of age (or minimum 18 in CT, PA and WV)
- Prior retail and/or customer service experience is a plus
- Prior cash handling experience
- Ability to work independently in a dynamic, fast-paced environment and with varied personalities and seniority levels
- Excellent verbal and written communication and interpersonal skills
- Ability to work effectively without supervision and in a team environment
- Business sense and professionalism; ability to maintain confidentiality and discretion
- Ability to understand and follow written and oral instructions
- Conversational English
- Ability to operate electronic equipment, computers, laptops, and telecommunication devices
- Mental and physical capacity to perform job duties
- Valid driver's license and clean driving record to fulfill the Delivery Driver role
- Ability to pass a comprehensive background record check
- Ability to move throughout the workday and meet the stated physical requirements
- Ability to push, pull, lift, carry, and position objects up to 50 lbs
- Availability to work flexible hours, evenings, weekends, holidays, and after-hours business needs
- Up to 25 hours per week
Benefits
Comp & perks- Position is eligible for tips
- Comprehensive benefits package including paid time off