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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills, product knowledge, and the ability to educate customers on cannabis products while adhering to state regulations. Capable of working independently and collaboratively in a fast-paced environment, with a focus on maintaining high service standards and effective communication.
Highest-signal resume keywords
Customer Service ExperienceProduct KnowledgeCash Handling ExperienceVerbal And Written Communication SkillsAbility To Work Independently
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cash HandlingOrder ProcessingProduct EducationCustomer Issue ResolutionAbility To Lift 50 LbsDelivery Driver DutiesComputer OperationTelecommunication Device Operation
Soft Skills
EmpathyCompassionInterpersonal SkillsProfessionalismConfidentiality
Certifications & Qualifications
Valid Driver's License
Industry Keywords
CannabisPatient Service StandardsRetail ExperienceState RegulationsCustomer Journey
About the role
Key responsibilities & impact- Guide customers through their cannabis journey by educating them about product benefits and potential side effects
- Facilitate customer purchases in accordance with state regulations
- Provide exceptional customer service, empathy, compassion, and product knowledge
- Provide the TruExperience through elevated patient service standards and behaviors
- Assist Managers and Shift Supervisors with returns according to company policy
- Prepare and process patient orders accurately, efficiently, and on time
- Follow Trulieve policies and procedures
- Work with the leader on duty to enhance the customer experience
- Assist customers with product or device issues
- Collaborate with leadership and management to resolve customer issues
- Document customer issues and concerns in customer profiles
- Maintain a clean and well-stocked workstation
- Perform additional tasks assigned by management
- Perform delivery associate tasks as needed, including delivery-driver duties
- Process online orders, including deliveries, within a 2-hour timeframe
Requirements
What you’ll need- High-school diploma or equivalent and experience in the field or in a similar field
- Minimum 21 years of age, or minimum 18 years of age in CT, PA and WV
- Prior retail and/or customer service experience preferred
- Prior cash handling experience
- Ability to work independently in a dynamic, fast-paced environment and with varied personalities and seniority levels
- Excellent verbal and written communication skills
- Ability to work effectively without supervision and in a team environment
- Strong interpersonal skills, business sense, professionalism, confidentiality, and discretion
- Ability to understand and follow written and oral instructions
- Ability to interact respectfully and politely with customers and team members
- Conversational English proficiency
- Ability to operate computers, laptops, electronic equipment, and telecommunication devices
- Mental and physical capacity to perform job duties
- Valid driver's license and clean driving record for the Delivery Driver role
- Ability to pass a comprehensive background record check
- Ability to move intermittently throughout the workday and work independently with flexibility and personal integrity
- Ability to work with ill, disabled, elderly, emotionally upset, and sometimes hostile people
- Ability to move throughout the facility, including confined spaces
- Ability to manipulate, push, pull, lift, carry, and position objects up to 50 lbs
- Ability to ascend and descend stools, ladders, and steps; crouch, stoop, kneel, or crawl
- Availability to work evenings, weekends, holidays, and after hours based on business needs
Benefits
Comp & perks- Eligible for tips
- Comprehensive benefits package
- Paid time off
- Flexible hours depending on store needs