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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills, including empathy and compassion, while guiding patients through cannabis products and ensuring compliance with state regulations. Capable of efficiently processing orders and resolving customer issues in a fast-paced retail environment.
Highest-signal resume keywords
Customer Service ExperienceCash Handling ExperienceCompliance With State RegulationsExcellent Verbal And Written Communication SkillsConversational English Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingProduct KnowledgeCash HandlingAbility To Lift 50 LbsComputer Operation
Soft Skills
EmpathyInterpersonal SkillsProfessionalismConfidentialityFlexibility
Tools & Technologies
Electronic EquipmentTelecommunication Devices
Certifications & Qualifications
Valid Driver's License
Industry Keywords
Cannabis ProductsPatient ServiceRetail ExperienceCustomer Issues ResolutionBackground Record Check
About the role
Key responsibilities & impact- Guide customers through cannabis products, benefits, and potential side effects
- Provide exceptional customer service, empathy, compassion, and elevated patient service
- Facilitate patient purchases in compliance with state regulations
- Assist managers and shift supervisors with returns according to company policy
- Prepare and process patient orders efficiently and on time
- Follow Trulieve policies and procedures
- Work with the leader on duty to enhance the customer experience
- Assist customers with product or device issues
- Collaborate with leadership and management to resolve customer issues
- Document customer issues and concerns in customer profiles
- Maintain a clean, well-stocked workstation
- Perform additional tasks assigned by management
- Perform delivery associate duties as needed, including following delivery procedures
- Process online orders, including deliveries, within a two-hour timeframe
Requirements
What you’ll need- High-school diploma or equivalent and experience in the field or in a similar field
- Minimum 21 years of age, or minimum 18 years of age in CT, PA, and WV
- Prior retail and/or customer service experience is preferred
- Prior cash handling experience
- Ability to work independently in a dynamic, fast-paced environment and with varied personalities and seniority levels
- Excellent verbal and written communication skills
- Ability to work effectively without supervision and in a team environment
- Strong interpersonal skills, business sense, professionalism, confidentiality, and discretion
- Ability to understand and follow written and oral instructions
- Respectful and polite interaction with customers and team members
- Conversational English proficiency
- Ability to operate computers, laptops, electronic equipment, and telecommunication devices
- Mental and physical capacity to perform job duties
- Valid driver's license and clean driving record for the Delivery Driver role
- Ability to pass a comprehensive background record check
- Ability to move throughout the workday and work independently with flexibility and personal integrity
- Ability to work with ill, disabled, elderly, emotionally upset, and sometimes hostile people
- Ability to move throughout the facility, including confined spaces
- Ability to push, pull, lift, carry, and position objects up to 50 lbs; use stools, ladders, and steps; and crouch, stoop, kneel, or crawl
- Availability for evenings, weekends, holidays, and after-hours business needs
- Availability to work up to 25 hours per week
Benefits
Comp & perks- A comprehensive benefits package including paid time off
- Equal employment opportunity and drug-free workplace
