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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and product knowledge in the cannabis industry, ensuring compliance with state regulations while effectively assisting customers with their needs. Capable of working independently and collaboratively in a fast-paced environment, with a focus on empathy and professionalism.
Highest-signal resume keywords
Customer Service ExperienceCash Handling ExperienceEffective Communication SkillsAbility to Follow InstructionsConversational English Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
EmpathyCompassionInterpersonal SkillsProfessionalismDiscretion
Tools & Technologies
Electronic EquipmentComputersLaptopsTelecommunication Devices
Certifications & Qualifications
Valid Driver's License
Industry Keywords
CannabisRetailCustomer JourneyState RegulationsPatient Orders
About the role
Key responsibilities & impact- Guide customers through their cannabis journey by educating them about product benefits and potential side effects
- Facilitate customer purchases in accordance with state regulations
- Provide exceptional customer service, empathy, compassion, and product knowledge
- Assist managers and shift supervisors with returns according to company policy
- Prepare and process patient orders in a timely and efficient manner
- Follow Trulieve policies and procedures
- Work with the leader on duty to enhance the customer experience
- Assist customers with product or device issues
- Collaborate with leadership and management to resolve customer issues
- Document customer issues and concerns on customer profiles
- Maintain a clean and well-stocked workstation
- Perform additional tasks assigned by management, including crossover team duties and delivery-associate tasks as needed
- Process online orders, including deliveries, within a two-hour timeframe
Requirements
What you’ll need- High-school diploma or equivalent and experience in the field or in a similar field
- Minimum 21 years of age, or minimum 18 in CT, PA, and WV
- Prior retail and/or customer service experience is a plus
- Prior cash handling experience
- Ability to work independently in a dynamic, fast-paced environment and with varied personalities and seniority levels
- Excellent people skills and effective verbal and written communication
- Ability to work without supervision and in a team environment
- Strong interpersonal skills, business sense, professionalism, confidentiality, and discretion
- Ability to understand and follow written/oral instructions
- Ability to interact respectfully and politely with customers and team members
- Conversational English proficiency
- Ability to operate electronic equipment, computers, laptops, and telecommunication devices
- Mental and physical capacity to perform job duties
- Valid driver's license and clean driving record to fulfill the Delivery Driver role
- Ability to pass a comprehensive background record check
- Ability to move intermittently throughout the workday and meet sensory requirements
- Ability to work with ill, disabled, elderly, emotionally upset, and sometimes hostile people
- Ability to manipulate, push, pull, lift, carry, and position objects up to 50 lbs
- Availability for flexible hours, evenings, weekends, holidays, and after-hours business needs
Benefits
Comp & perks- Position is eligible for tips
- Comprehensive benefits package including paid time off