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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills, product knowledge, and the ability to educate customers on cannabis products while adhering to state regulations. Capable of managing customer interactions with empathy and professionalism in a fast-paced retail environment.
Highest-signal resume keywords
Customer ServiceProduct KnowledgeCash HandlingVerbal And Written CommunicationDelivery Driving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cash HandlingOrder ProcessingProduct EducationCustomer Issue DocumentationDelivery Driving
Soft Skills
EmpathyCompassionInterpersonal SkillsProfessionalismTeam Collaboration
Certifications & Qualifications
Valid Driver's License
Industry Keywords
CannabisRetailCustomer ExperienceState RegulationsPatient Orders
About the role
Key responsibilities & impact- Guide customers through their cannabis journey by educating them on product benefits and potential side effects
- Facilitate customer purchases in accordance with state regulations
- Provide exceptional customer service, empathy, compassion, and product knowledge
- Assist Managers and Shift Supervisors with returns according to company policy
- Prepare and process patient orders in a timely and efficient manner
- Follow Trulieve policies and procedures
- Work with the leader on duty and management to enhance customer experience and resolve customer issues
- Assist customers with product or device issues
- Document customer issues and concerns on customer profiles
- Maintain a clean and well-stocked workstation
- Perform additional tasks assigned by management
- Perform delivery associate tasks as needed, including delivery driving when qualified
- Process online orders, including deliveries, within a two-hour timeframe
Requirements
What you’ll need- High-school diploma or equivalent and experience in the field or in a similar field
- Minimum 21 years of age (or minimum 18 years of age in CT, PA and WV)
- Prior experience, preferably in retail and/or customer service area is a plus
- Prior cash handling experience
- Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels
- Excellent verbal and written communication skills
- Ability to work effectively without supervision and in a team environment
- Strong interpersonal skills, business sense, professionalism, confidentiality, and discretion
- Ability to understand and follow written/oral instructions
- Ability to interact with customers and team members respectfully and politely
- Conversational English proficiency
- Mental and physical capacity to perform job duties
- Valid driver's license and clean driving record to fulfill the Delivery Driver role
- Ability to pass a comprehensive background record check
- Ability to move intermittently throughout the workday and work with diverse populations
- Ability to move/traverse throughout the facility, operate computing devices, and communicate sensitive information
- Ability to manipulate, push/pull, lift, carry, and position objects up to 50 lbs
- Availability to work flexible hours, evenings, weekends, holidays, and after hours based on business needs
- Up to 25 hours per week availability
Benefits
Comp & perks- Paid time off
- Flexible hours depending on store needs