General Manager

Trulieve

. Lead and supervise store personnel .

Posted 9/21/2026full-timeHaines City • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing and developing a team of 40+ employees while ensuring compliance with state regulations and maintaining exceptional customer service standards. Proficient in inventory management, performance tracking, and implementing strategies to achieve key performance metrics.

Highest-signal resume keywords

Team LeadershipInventory ManagementRegulatory ComplianceCustomer Service ExcellencePerformance Evaluation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Inventory ManagementData AnalysisCash HandlingVisual MerchandisingSOP EnforcementSafety Procedure ComprehensionEmployee TrainingPerformance EvaluationConfidentiality MaintenancePhysical Capability to Lift 50 lbs

Soft Skills

Interpersonal SkillsProfessionalismCommunication SkillsFlexibilityIntegrity

Tools & Technologies

ComputerScannerPrinterTelecommunication Devices

Certifications & Qualifications

Valid Driver’s LicenseLevel 1 Background CheckLevel 2 Background Check

Industry Keywords

Retail ManagementCustomer ServicePerformance MetricsEmployee DevelopmentLabor Budget Management

About the role

Key responsibilities & impact

Lead and supervise store personnel
Track and manage inventory
Achieve key performance metrics
Ensure efficient daily store operations
Maintain regulatory compliance with state-specific regulations
Deliver exceptional customer experience
Plan and implement strategies to drive service standards and positive sales results
Maintain brand standards in visual merchandising
Review, communicate, and enforce company SOPs and communicate changes to employees
Evaluate employee performance and identify hiring and training needs
Coach, train, and develop the team to meet service and accountability objectives
Handle and resolve patient issues and escalations
Maintain professional relationships with business partners
Schedule effectively within the labor budget
Maintain strict confidentiality and compliance
Perform other assigned tasks
Report to the Area Manager

Requirements

What you’ll need

Bachelor’s degree preferred; four years related experience and/or training or equivalent combination of education and experience
Prior management experience, preferably in retail and/or customer service
Prior cash handling experience
Ability to train, develop, and evaluate a team of 40+ employees
Strong interpersonal skills and professionalism
Ability to communicate with all levels of management and staff
Ability to uphold strict confidentiality and discretion
Conversational English
Ability to operate electronic equipment, including computer, scanner, printer, and telecommunication devices
Ability to comprehend safety procedures
Ability to analyze data and draw appropriate conclusions
Ability to interact respectfully and politely with customers and team members
Valid driver’s license and successful MVR background check (delivery locations only)
Ability to pass level 1 and level 2 background checks
Must be at least 21 years of age
Ability to function independently with flexibility and personal integrity
Ability to work effectively with residents, personnel, and support agencies
Ability to work with patrons of different ages and abilities, including those experiencing emotional distress or displaying a hostile attitude
Ability to move throughout the entire facility, including tight spaces
Ability to communicate and exchange sensitive information, observe details, and operate computing devices
Ability to push/pull, lift, carry, and position objects up to 50 lbs.; ascend/descend stools, ladders, and steps; and work at floor level
Visual and auditory acuity with or without aids
Availability for 45+ hours weekly, including evenings, weekends, and holidays

Benefits

Comp & perks

Opportunities for monthly bonuses
401(k) plan
Comprehensive benefits package
Paid time off
Flexible hours depending on store needs