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About the role
Key responsibilities & impact- Lead and supervise store personnel
- Plan and implement strategies to improve service standards and sales results
- Maintain brand standards in visual merchandising
- Ensure compliance with state-specific regulations
- Communicate and enforce company SOPs and changes
- Track and manage store inventory
- Evaluate employee performance and identify hiring and training needs
- Coach, train, and develop the team to meet objectives
- Handle and resolve patient issues and escalations
- Maintain professional relationships with business partners
- Schedule staff within the labor budget
- Maintain confidentiality and compliance
- Oversee efficient daily store operations
- Deliver exceptional customer experiences
- Perform other assigned management tasks
Requirements
What you’ll need- Bachelor’s degree preferred; four years related experience and/or training or equivalent combination of education and experience
- Prior management experience, preferably in retail and/or customer service
- Prior cash handling experience
- Ability to train, develop, and evaluate a team of 40+ employees
- Strong interpersonal skills and professionalism
- Ability to maintain confidentiality and discretion
- Conversational English proficiency
- Ability to operate electronic equipment, including computers, scanners, printers, and telecommunication devices
- Ability to comprehend safety procedures
- Ability to analyze data and draw appropriate conclusions
- Valid driver’s license and MVR background check for delivery locations only
- Ability to pass level 1 and level 2 background checks
- At least 21 years of age
- Ability to work independently with flexibility and personal integrity
- Ability to work with patrons of different ages, abilities, and emotional states
- Ability to move throughout the facility, including tight spaces
- Ability to push/pull, lift, carry, and position objects up to 50 lbs.
- Ability to ascend/descend stools, ladders, and steps and work at floor level
- Visual and auditory acuity, with or without aids
- Availability to work 45+ hours weekly, including evenings, weekends, and holidays
Benefits
Comp & perks- Opportunities for monthly bonuses
- 401(k) plan
- Comprehensive benefits package
- Paid time off
- Flexible hours depending on store needs