General Manager

Trulieve

. Lead and supervise store personnel .

Posted 9/24/2026full-timeWilkes Barre Township • Pennsylvania • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing store operations, ensuring regulatory compliance, and delivering exceptional customer experiences. Capable of training and developing a large team while maintaining brand standards and achieving key performance metrics.

Highest-signal resume keywords

Team LeadershipInventory ManagementRegulatory ComplianceCustomer Service ExcellencePerformance Metrics Achievement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Inventory ManagementData AnalysisCash HandlingVisual MerchandisingSOP EnforcementEmployee TrainingPerformance EvaluationSafety Procedure ComprehensionAbility to Lift 50 PoundsAbility to Operate Electronic Equipment

Soft Skills

Interpersonal SkillsProfessionalismCommunication SkillsFlexibilityIntegrity

Tools & Technologies

ComputerScannerPrinterTelecommunication Devices

Certifications & Qualifications

Valid Driver's LicenseLevel 1 Background CheckLevel 2 Background Check

Industry Keywords

Retail ManagementCustomer ServiceStore OperationsVisual Merchandising StandardsEmployee Development

About the role

Key responsibilities & impact

Lead and supervise store personnel
Track and manage inventory
Achieve key performance metrics
Ensure efficient daily store operations
Ensure regulatory compliance with state-specific regulations
Deliver exceptional customer experience
Plan and implement strategies to drive service standards and positive sales results
Maintain brand standards in visual merchandising
Review, communicate, and enforce company SOPs
Evaluate employee performance and identify hiring and training needs
Provide coaching, training, and development focused on service standards and accountability
Handle and resolve patient issues and escalations
Maintain professional relationships with business partners
Schedule effectively within the labor budget
Maintain confidentiality and compliance
Perform other tasks assigned by management

Requirements

What you’ll need

Bachelor’s degree preferred, four years related experience and/or training or equivalent combination of education and experience
Prior management experience, preferably in retail and/or customer service
Prior cash handling experience
Ability to train, develop and evaluate a team of 40+ employees
Strong interpersonal skills and professionalism
Ability to communicate in conversational English
Ability to operate electronic equipment, including computer, scanner, printer, and telecommunication devices
Ability to comprehend safety procedures
Proven ability to analyze data and draw appropriate conclusions
Valid driver’s license and MVR background check for delivery locations only
Ability to pass level 1 and level 2 background checks
Must be at least 21 years of age
Ability to function independently with flexibility, personal integrity, and effectiveness with residents, personnel, and support agencies
Ability to work with patrons of different ages and abilities, including those experiencing emotional distress or displaying a hostile attitude
Must be available to work 45+ hours weekly, including evenings, weekends, and holidays
Ability to move throughout the facility, including tight spaces
Ability to push, pull, lift, carry, and position objects up to 50 pounds
Ability to ascend and descend stools, ladders, and steps
Visual and auditory acuity with or without aids

Benefits

Comp & perks

Opportunities for monthly bonuses
401(k) plan
Comprehensive benefits package
Paid time off
Flexible hours