IT Service Desk Tech 2

Trulieve

. Provide outstanding customer service to internal employees .

Posted 9/21/2026full-timeRemote • Florida • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and problem-solving abilities while effectively managing support requests and collaborating with IT teams. Proficient in Windows operating systems, Microsoft O365 applications, and basic network troubleshooting.

Highest-signal resume keywords

Customer ServiceWindows Operating SystemsMicrosoft O365 ApplicationsBasic Network TroubleshootingTime Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT ProceduresTroubleshooting DocumentationUser Account ManagementDigital Asset ManagementApplication ManagementTCP/IP AddressingSupport Request ProcessingSLA ManagementVendor CollaborationProblem Solving

Soft Skills

Effective CommunicationMulti-taskingDecision MakingCollaborationPassion for Customer Service

Tools & Technologies

Microsoft Print ManagementIT Service Desk SoftwareTicketing SystemsRemote Support ToolsCollaboration Platforms

Certifications & Qualifications

Level 2 Background Screening

Industry Keywords

Service DeskSupport TechnicianIT SupportApplication IssuesTechnology Communications

Tech Stack

Tools & technologies

TCP/IP

About the role

Key responsibilities & impact

Provide outstanding customer service to internal employees
Process support request tickets and meet target SLAs
Use and improve IT procedures, policies, and troubleshooting documentation
Answer incoming support calls from grow, production, and retail facilities nationwide
Work with vendor engineers, project managers, and support technicians to resolve application issues
Assist with digital asset management and tracking
Assist with existing and legacy application management, including AD groups
Create and remove user accounts across systems for new hires and terminations
Collaborate with the IT Service Desk Manager and IT Service Desk Leads to provide a seamless customer experience
Provide innovative solutions to uncommon problems
Work as part of the service desk team to manage planned and unplanned technology communications
Partner with support technicians and IT leadership to design documented solutions as the organization grows
Perform other tasks assigned by the IT Service Desk Manager or IT Service Desk Supervisor

Requirements

What you’ll need

Relevant associate degree or 2+ years' experience in related field
Effective time-management skills and ability to multi-task
Ability to make educated decisions quickly
Ability to pass a Level 2 Background Screening
Passion for customer service and problem solving
Excellent written and verbal communication skills
Good understanding of Windows operating systems, Microsoft print management, and standard O365 applications
Basic network troubleshooting skills and understanding of TCP/IP addressing
Availability to work occasional evenings, weekends, and holidays
Ability to work scheduled hours inside and outside regular working hours, with occasional emergency scheduling
Must be able to work 40+ hours weekly

Benefits

Comp & perks

A comprehensive benefits package including paid time off
Flexible hours depending on department needs