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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support, including troubleshooting hardware, software, and network issues, while ensuring compliance with IT policies and security standards. Proficient in managing user accounts and providing technical assistance for various applications and systems.
Highest-signal resume keywords
IT Support ExperienceWindows OS ProficiencyOffice 365 AdministrationNetwork TroubleshootingCompTIA A+ Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Hardware TroubleshootingSoftware TroubleshootingNetwork ConfigurationActive Directory ManagementWindows Server AdministrationTCP/IP UnderstandingVLAN ConfigurationVPN TroubleshootingMDM Platform ManagementSystem Maintenance
Soft Skills
Verbal CommunicationProblem-SolvingCollaborationCustomer ServiceAdaptability
Tools & Technologies
Microsoft AzureOffice 365IntuneSharePointTeamViewerRemote DesktopZendeskServiceNowADOPOS Systems
Certifications & Qualifications
CompTIA A+Network+Microsoft Role-BasedITIL Foundation
Industry Keywords
IT SupportHelp DeskDesktop SupportEnterprise EnvironmentTechnical AssistanceComplianceSecurity StandardsRemote SupportSystem UpgradesUser Management
Tech Stack
Tools & technologiesAzureDNSITSMLinuxMacOSServiceNowTCP/IP
About the role
Key responsibilities & impact- Provide technical assistance and hands-on support to Trulieve locations
- Provide on-site and remote IT support for locations nationwide
- Respond to support requests via phone, email, or ticketing system
- Diagnose and resolve hardware, software, and network issues
- Install, configure, and maintain operating systems, applications, and security tools
- Manage user accounts, password resets, and access permissions
- Perform routine system maintenance and updates
- Document issues, resolutions, processes, managed stores, and deployed assets
- Support IT upgrades, deployments, and migrations
- Ensure compliance with IT policies and security standards
- Administer Microsoft Azure, Office 365, and related applications
- Troubleshoot network issues and assist with MDM platform management
- Collaborate with IT Service Management and cross-functional teams
- Audit and streamline manual software processes and contribute to automation initiatives
- Provide retail IT support for POS systems, printers, network connectivity, and store applications
- Coordinate hardware replacements and repairs with vendors and internal teams
- Assist with IT installations for new store openings and remodels
- Deploy and configure network equipment, POS systems, workstations, and peripherals
- Perform site readiness checks before store launches
- Travel up to 35% nationwide
- Respond to critical technical needs on a 24/7 basis
Requirements
What you’ll need- At least 3 years in IT support, help desk, or desktop support roles within an enterprise environment
- Associate’s or bachelor’s degree in IT, Computer Science, or related field (preferred)
- Certifications such as CompTIA A+, Network+, Microsoft Role-Based, or ITIL Foundation (preferred)
- Advanced knowledge of Windows OS and Windows Server; familiarity with macOS and Linux
- Proficiency in Office 365, Azure, Intune, SharePoint, and advanced O365 troubleshooting
- Strong understanding of TCP/IP, VLANs, DNS, DHCP, VPN, and Wi-Fi troubleshooting
- Hardware/software troubleshooting for desktops, laptops, printers, peripherals, and mobile devices
- Active Directory user management and permissions
- Experience with TeamViewer, Remote Desktop, Zendesk, ServiceNow, and ADO
- Familiarity with mobile device platforms and legacy systems
- Must be at least 21 years old and pass Level 2 Background Screening
- Willingness to travel up to 35% nationwide
- Availability for 24/7 technical support as needed
- Ability to lift 25 lbs. to a height of five feet and carry up to fifty feet
- Ability to climb ladders, kneel, crouch, and reach as needed
- Ability to work in varying environmental conditions while wearing PPE
- Visual acuity for detailed inspection and computer work
- Ability to communicate verbally at conversation levels
- Must be available for on-call duties, evenings, weekends, and holidays
Benefits
Comp & perks- Comprehensive benefits package including paid time off
- Flexible hours based on business needs