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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing end-to-end onboarding processes, utilizing HR systems and applicant tracking systems to enhance candidate experience and operational efficiency. Proficient in data analysis and project coordination to drive continuous improvement in onboarding programs.
Highest-signal resume keywords
Onboarding Program ManagementHR Systems KnowledgeData Analysis and ReportingExceptional Customer ServiceProject Coordination
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
OnboardingTalent AcquisitionEmployee Lifecycle ProcessesData AnalysisCompliance RequirementsBackground ScreeningDashboard MaintenanceMetrics UtilizationAttention to DetailProcess Improvement
Soft Skills
Verbal CommunicationWritten CommunicationRelationship BuildingPrioritizationIndependence
Tools & Technologies
Applicant Tracking SystemSmartsheetMicrosoft Office SuiteZendeskCollaboration Platforms
Certifications & Qualifications
Level 2 Background Screening
Industry Keywords
Employee ExperienceHigh-Volume HiringOnboarding PlatformsHR PracticesEmployment Documentation
About the role
Key responsibilities & impact- Own and manage the end-to-end onboarding experience for assigned new hires from offer acceptance through successful integration
- Deliver a high-touch onboarding experience for corporate candidates and hiring managers
- Serve as the primary onboarding subject matter expert and partner for candidates, hiring managers, Human Resources, IT, Security, and other stakeholders
- Communicate with candidates via phone, email, and text to provide guidance and ensure timely completion of onboarding requirements
- Partner with hiring managers on equipment requests, badge access, workspace preparation, and orientation scheduling
- Manage onboarding requests through Zendesk, shared inboxes, and other support channels
- Oversee candidate data in the Applicant Tracking System and onboarding platforms
- Coordinate pre-employment requirements including background screenings, I-9 documentation, fingerprinting, and compliance activities
- Prepare onboarding schedules and ensure resources, systems access, technology, and training are ready before start dates
- Communicate with new hires and managers to assess onboarding effectiveness and identify improvements
- Develop and maintain onboarding dashboards, readiness reports, and metrics in Smartsheet and other reporting tools
- Analyze onboarding data and recommend improvements to efficiency, satisfaction, retention, and engagement
- Identify process gaps and implement improvements
- Support special projects and onboarding initiatives
- Manage priorities independently while maintaining customer service and operational excellence
- Perform other duties as assigned
Requirements
What you’ll need- 3+ years of experience in onboarding, talent acquisition, human resources, employee experience, or a related field
- Demonstrated experience managing onboarding programs or employee lifecycle processes in a fast-paced environment
- Strong knowledge of HR systems, applicant tracking systems, onboarding platforms, and candidate management tools
- Exceptional customer service mindset with the ability to build strong relationships across all levels of the organization
- Outstanding verbal and written communication skills
- Proven ability to work independently, prioritize competing demands, and take ownership of outcomes with minimal supervision
- Strong project coordination and organizational skills with exceptional attention to detail
- Experience analyzing data, maintaining dashboards, and utilizing metrics to drive process improvements
- Knowledge of HR practices, employment documentation, and compliance requirements
- Ability to handle confidential and sensitive information with professionalism and discretion
- Proficiency with Microsoft Office Suite, Smartsheet, and collaboration platforms
- Ability to pass Level 2 Background Screening
- Must be at least 21 years old (State Law)
- Experience supporting high-volume hiring environments (preferred)
- Experience with SuccessFactors, Zendesk, or similar HR and onboarding technologies (preferred)
- Continuous improvement, project management, or employee experience program exposure (preferred)
- Must be available to work occasional evenings and weekends if needed
Benefits
Comp & perks- A comprehensive benefits package including paid time off
- Full-time salaried position
- Flexible schedule to support business and operational needs