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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in retail operations management, with a focus on team development, compliance training, and strategic operational improvements. Proficient in analyzing sales processes and implementing effective merchandising strategies to drive revenue.
Highest-signal resume keywords
Operations ManagementTeam DevelopmentSales Strategy AnalysisRegulatory Compliance TrainingSAP Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operations ManagementSales ProcessesStandard Operating Procedures (SOPs)User Acceptance Testing (UAT)Inventory Management SystemsTraining DevelopmentProject ManagementData AnalysisCompliance AssessmentMerchandising Strategy
Soft Skills
Strong Communication SkillsOrganizational SkillsAbility to Work IndependentlyFlexibilityInterpersonal Skills
Tools & Technologies
Trulieve Learning Management SystemsTelecommunication DevicesElectronic Equipment
Certifications & Qualifications
Valid Driver's LicenseLevel 1 and Level 2 Background Checks
Industry Keywords
Retail OperationsCustomer ServiceSales TrendsBrand EngagementCompliance Requirements
About the role
Key responsibilities & impact- Lead a team of Retail Field Operations Specialists supporting retail operations
- Partner with retail leadership to analyze operational and developmental opportunities and create strategic solutions
- Assist with system and technology development and implementation
- Develop and provide feedback for continuous improvement of retail Standard Operating Procedures (SOPs)
- Communicate operating policies and issues at department meetings
- Participate in User Acceptance Testing (UAT) to validate system updates and enhancements
- Oversee training compliance, assignments, management, and records within Trulieve Learning Management Systems
- Provide training and support regarding company and regulatory compliance requirements
- Collaborate with Learning & Development on employee training and development
- Partner with Retail, Marketing, and Brand Management teams to maximize sales through in-store displays, brand engagement tools, and point-of-purchase materials
- Support new store openings and prepare stores and teams for grand openings
- Assess sales and business trends to ensure merchandising strategies drive revenue across key categories
- Visit retail establishments to assess compliance with operational procedures and identify optimization opportunities
- Manage state-specific communications updates and task management
- Complete other assigned projects and responsibilities
Requirements
What you’ll need- Strong knowledge of operations, sales processes, and company policies
- Prior operations management experience, preferably in retail and/or customer service area
- History of pushing for deadline-driven results and deliverables
- Ability to translate insights and metrics into strategy
- Experience building and managing a high-performing team
- Strong written, verbal, and presentation skills
- Excellent organization and ability to prioritize and manage multiple projects
- Ability to work independently in a dynamic, fast-paced environment
- Ability to train, develop, and evaluate a team
- Conversational English proficiency
- Ability to operate electronic equipment and telecommunication devices
- SAP and state-required compliance/inventory management system knowledge preferred
- Ability to understand and follow written/oral instructions
- Valid driver's license and successful MVR background check
- Ability to pass Level 1 and Level 2 background checks
- At least 21 years of age
- Flexibility, personal integrity, and ability to work effectively with residents, personnel, and support agencies
- Ability to work with patrons of different ages and abilities, including those experiencing emotional distress or displaying hostility
- Ability to move throughout facilities, including tight spaces
- Ability to push/pull, lift, carry, or position objects up to 50 lbs.
- Ability to ascend/descend stools, ladders, and steps and position self or objects at floor level
- Visual and auditory acuity with or without aids
- Availability to work 45+ hours weekly, including occasional evenings, weekends, and holidays
- Ability to travel 30%-50% of the work schedule
Benefits
Comp & perks- Comprehensive benefits package
- Paid time off