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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in operational procedures, process improvement, and training development within retail environments. Proficient in enhancing communication and efficiency across departments while ensuring compliance with regulations and standards.
Highest-signal resume keywords
Operations ExperienceProcess ImprovementTraining DevelopmentSAP KnowledgeCompliance Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational ProceduresProcess ImprovementTraining DevelopmentVisual MerchandisingInventory ManagementUser Acceptance TestingStandard Operating ProceduresSales-Result AnalysisProduct OrganizationAsset Protection
Soft Skills
Attention to DetailTime ManagementOrganizational SkillsAnalytical SkillsCommunication Skills
Tools & Technologies
SAPTelecommunication DevicesElectronic Equipment
Certifications & Qualifications
Valid Driver's License
Industry Keywords
Retail OperationsCustomer ServiceField SupportVisual StandardsGrand Openings
About the role
Key responsibilities & impact- Support the Retail Field Operations Manager with operational procedures, systems, continued learning, and business processes
- Assist with managing, facilitating, and increasing communication and efficiency between departments
- Conduct field support visits to ensure retail standards are maintained
- Serve as the subject matter expert for supported areas regarding systems and regulations
- Recommend operational improvements and growth initiatives to the Retail Field Operations Manager
- Monitor daily productivity and recommend modifications to improve personnel and operational effectiveness
- Assist with system and technology training and implementation
- Support development of Standard Operating Procedures to increase efficiency
- Participate in User Acceptance Testing to validate updates and enhancements
- Determine training needs through operational observation, sales-result analysis, and consultations with General Managers and Area Managers during store visits
- Conduct on-site training using hands-on and interactive methods
- Assist with training programs supporting employee career development
- Develop operational plans for visual merchandising, store aesthetics, customer flow, product organization, and asset protection
- Execute and maintain Trulieve's National Visual Standards Guide
- Collaborate with Marketing and Retail on visual directives, branded merchandise, uniforms, and promotional materials
- Support new store openings and prepare stores and teams for grand openings
- Complete other assigned projects and responsibilities
Requirements
What you’ll need- Prior operations experience, preferably in retail and/or customer service area, is a plus
- Self-starter with a history of pushing for deadline-driven results and deliverables
- Process improvement and documentation skills
- Attention to detail, time-management, prioritization, and organizational skills
- Observant, analytical, inquisitive, and attentive
- Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels
- Strong written, verbal, and presentation skills
- SAP and state-required compliance/inventory management system knowledge preferred
- Ability to train, develop, and evaluate a team
- Conversational English proficiency
- Ability to operate electronic equipment, including computers and laptops
- Ability to comprehend safety procedures and utilize telecommunication devices
- Ability to understand and follow written and oral instructions
- Valid driver's license and ability to pass an MVR background check
- Ability to pass level 1 and level 2 background checks
- Must be at least 21 years of age
- Ability to function independently, with flexibility and personal integrity
- Ability to work effectively with residents, personnel, and support agencies
- Ability to work with patrons of different ages and abilities, including patrons experiencing emotional distress or displaying a hostile attitude
- Ability to move throughout facilities, including tight spaces
- Ability to manipulate objects of varying sizes and weights; push, pull, lift, carry, or position objects up to 50 pounds
- Ability to ascend and descend stools, ladders, and steps, and position oneself or objects at floor level
- Visual and auditory acuity, with or without aids
- Availability to work 45+ hours weekly, occasional evenings, weekends, and holidays
- Ability to travel 75%-90% of the work schedule
Benefits
Comp & perks- Comprehensive benefits package including paid time off
- Flexible hours depending on business needs