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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and supervisory skills in retail operations, ensuring compliance with regulations and company standards while effectively managing store personnel and customer interactions.
Highest-signal resume keywords
Retail Management ExperienceCash Handling ExperienceInterpersonal SkillsConfidentiality ComplianceConversational English Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Store OperationsInventory ManagementVisual MerchandisingSafety Procedures ComprehensionElectronic Equipment Operation
Soft Skills
ProfessionalismCoaching and TrainingConflict ResolutionCommunication SkillsFlexibility
Tools & Technologies
ComputerScannerPrinterTelecommunication Devices
Certifications & Qualifications
High School DiplomaValid Driver’s License
Industry Keywords
Customer ServiceSOP ComplianceKey-Holding SupervisorPerformance MetricsBackground Checks
About the role
Key responsibilities & impact- Assist the General Manager/Assistant General Manager with leadership and supervision of store personnel
- Support achievement of key performance metrics and efficient daily store operations
- Open and close the store and perform basic supervision of staff and retail processes as a key-holding supervisor
- Maintain brand standards in visual merchandising
- Ensure compliance with state-specific regulations and company SOPs
- Communicate SOP changes to employees
- Provide coaching, training, and development focused on service standards and accountability
- Monitor and maintain store inventory
- Handle and resolve patient issues and escalations
- Maintain professional relationships with business partners
- Maintain confidentiality and compliance
- Perform other tasks assigned by management
Requirements
What you’ll need- High School Diploma required
- Prior management experience, preferably in retail and/or customer service area is a plus
- Prior cash handling experience
- Strong interpersonal skills and professionalism
- Ability to uphold strict confidentiality and discretion
- Conversational English proficiency
- Ability to operate electronic equipment, including computer, scanner, and printer
- Ability to comprehend safety procedures and use telecommunication devices
- Ability to interact respectfully and politely with customers and team members
- Valid driver’s license and passing MVR background check required for delivery locations only
- Must pass level 1 and level 2 background checks
- Must be at least 21 years of age
- Ability to function independently and work flexibly with personal integrity
- Ability to work with residents, personnel, support agencies, and patrons of different ages and abilities, including those experiencing emotional distress or displaying hostility
- Ability to move throughout the facility and work in tight spaces
- Ability to communicate and exchange sensitive information, observe details, and operate computing devices
- Ability to push, pull, lift, carry, and position objects up to 50 lbs.; ascend/descend stools, ladders, and steps; crouch, stoop, kneel, or crawl
- Visual and auditory acuity, with or without job aids
- Availability to work up to 40 hours weekly, including evenings, weekends, and holidays
Benefits
Comp & perks- Comprehensive benefits package
- Paid time off