Shift Supervisor

Trulieve

. Support and partner with the General Manager and Assistant Managers .

Posted 11/11/2026full-timeDestin • Florida • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and management capabilities in a retail environment, with a focus on customer service, team development, and adherence to cannabis regulations. Proficient in cash handling, POS systems, and maintaining operational compliance while fostering a positive work atmosphere.

Highest-signal resume keywords

Retail Management ExperienceCash Handling ExperienceCustomer Service LeadershipTeam Training and DevelopmentKnowledge of Cannabis Regulations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cash HandlingPOS System ProficiencyRetail Operations ManagementSales Goal AchievementSOP Compliance

Soft Skills

Strong Interpersonal SkillsExcellent Communication SkillsAttention to DetailTime ManagementAdaptability

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Cannabis ComplianceRetail SalesEmployee TrainingCustomer Complaints ResolutionBackground Check Compliance

About the role

Key responsibilities & impact

Support and partner with the General Manager and Assistant Managers
Motivate and mentor retail team members
Provide supervisory, lead, management, and administrative support in the retail setting
Lead by example in customer service and drive sales to meet daily sales goals
Manage or support payroll and control expenses, including shrink and cash shortages
Adhere to and enforce cannabis state-specific regulations, laws, and compliance efforts
Perform key-holding supervisor duties, including opening and closing procedures
Supervise staff and retail processes
Assist with customer and employee issues, including returns, exchanges, complaints, suggestions, and compliments
Work with the POS system and prepare reports
Use advanced product knowledge to mentor associate staff
Follow and train staff on dispensary SOPs
Balance cash registers and perform cash-handling duties
Support employee communication and recognition
Participate in new employee training and ongoing staff development
Maintain a positive work environment on the sales floor
Participate in ongoing education and professional development
Perform additional duties assigned by management

Requirements

What you’ll need

Minimum of an associate degree is preferred
Must be a minimum of 21 years of age (or a minimum of 18 years of age in CT, PA and WV)
Must have prior cash handling experience
Management experience, preferably in retail and/or customer service area is a plus
Strong interpersonal skills, business sense, and professionalism
Ability to uphold confidentiality and discretion
Highly motivated, confident, high-energy; flexible and adaptable to changing priorities
Ability to work independently in a dynamic, fast-paced environment and with varied personalities and seniority levels
Strong attention to detail, time-management, prioritization, and organizational skills
Ability to train, develop and evaluate a patient consultant team
Excellent verbal and written communication skills
Must be computer literate
Mental and physical capacities necessary to perform the job duties
Must possess a valid driver’s license and a clean driving record
Must be able to pass a comprehensive background record check and drug screening
Must be able to move intermittently throughout the workday and meet the stated sensory and physical requirements
Must be able to push, pull, move, and/or lift at least 25 lbs. to a minimum height of 5 feet and carry it at least 50 feet
Must be available to work evenings, weekends, and holidays

Benefits

Comp & perks

A comprehensive benefits package including paid time off
Professional development opportunities
Ongoing education and training opportunities