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About the role
Key responsibilities & impact- Assist the General Manager and Assistant General Manager with leadership and supervision of store personnel
- Achieve key performance metrics
- Ensure efficient daily operation of the store
- Open and close the store as a key-holding supervisor
- Supervise staff and retail processes
- Maintain brand standards in visual merchandising
- Ensure compliance with state-specific regulations
- Review, communicate, and enforce company SOPs and communicate changes to employees
- Provide coaching, training, and development focused on service standards and accountability
- Monitor and maintain store inventory
- Handle and resolve patient issues and escalations
- Maintain professional relationships with business partners
- Maintain confidentiality and compliance
- Perform other tasks assigned by management
Requirements
What you’ll need- High School Diploma required
- Prior management experience, preferably in retail and/or customer service area
- Prior cash handling experience
- Strong interpersonal skills and professionalism
- Ability to communicate in conversational English
- Ability to operate electronic equipment, including computer, scanner, and printer
- Ability to comprehend safety procedures
- Ability to utilize telecommunication devices
- Ability to interact respectfully and politely with customers and team members
- Valid driver’s license and passing an MVR background check required for delivery locations only
- Must pass level 1 and level 2 background checks
- Must be at least 21 years of age
- Ability to function independently, with flexibility and personal integrity
- Ability to work effectively with residents, personnel, and support agencies
- Ability to work with patrons of different ages and abilities, including those experiencing emotional distress or displaying a hostile attitude
- Ability to move throughout the entire facility, including tight spaces
- Ability to communicate and exchange sensitive information, observe and inspect details, and operate computing devices
- Ability to push, pull, lift, carry, and position objects up to 50 lbs.
- Ability to ascend and descend stools, ladders, and steps
- Ability to crouch, stoop, kneel, or crawl
- Visual and auditory acuity with or without job aids
- Availability to work evenings, weekends, and holidays
Benefits
Comp & perks- Comprehensive benefits package
- Paid time off
