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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and supervisory skills in retail operations, ensuring compliance with regulations and company standards while delivering exceptional customer service. Capable of training and developing staff to achieve key performance metrics and maintain inventory effectively.
Highest-signal resume keywords
Retail Management ExperienceCustomer Service ExcellenceRegulatory ComplianceInventory ManagementInterpersonal Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cash HandlingKey-Holding Supervisor DutiesVisual MerchandisingSafety Procedures ComprehensionAbility to Lift/Carry Up to 50 lbs
Soft Skills
ProfessionalismConfidentialityFlexibilityCommunication SkillsConflict Resolution
Tools & Technologies
Electronic Equipment OperationComputing DevicesTelecommunication Devices
Certifications & Qualifications
High School DiplomaValid Driver’s License
Industry Keywords
Retail OperationsCustomer ExperienceSOP ComplianceStaff TrainingPatient Issue Resolution
About the role
Key responsibilities & impact- Assist the General Manager/Assistant General Manager with leadership and supervision of store personnel
- Achieve key performance metrics
- Ensure efficient daily operation of the store
- Ensure regulatory compliance while delivering exceptional customer experience
- Perform key-holding supervisor duties related to opening and closing procedures and basic supervision of staff and retail processes
- Maintain brand standards in visual merchandising
- Ensure compliance with state-specific regulations
- Review, communicate, and ensure compliance with company SOPs and communicate changes to employees
- Provide coaching, training, and development focused on service standards, accountability, and objectives
- Monitor and maintain store inventory
- Handle and resolve patient issues and escalations
- Maintain professional relationships with business partners
- Maintain strict confidentiality and compliance
- Perform other tasks assigned by management
Requirements
What you’ll need- High School Diploma required
- Prior management experience, preferably in retail and/or customer service area is a plus
- Prior cash handling experience
- Strong interpersonal skills and professionalism
- Ability to uphold strict confidentiality and discretion
- Conversational English proficiency
- Ability to operate electronic equipment (computer, scanner, printer, etc.)
- Ability to comprehend safety procedures and utilize telecommunication devices
- Ability to interact respectfully and politely with customers and team members
- Valid driver’s license and passing MVR background check required for delivery locations only
- Ability to pass level 1 and level 2 background checks
- Must be at least 21 years of age
- Ability to function independently with flexibility and personal integrity
- Ability to work effectively with residents, personnel, and support agencies
- Ability to work with patrons of different ages and abilities, including those experiencing emotional distress or displaying a hostile attitude
- Ability to move throughout the entire facility, including tight spaces
- Ability to communicate and exchange sensitive information, observe details, and operate computing devices
- Ability to push/pull, lift/carry, and position objects up to 50 lbs.; ascend/descend stools, ladders, and steps; crouch, stoop, kneel, and crawl
- Visual and auditory acuity with or without job aids
- Availability for evenings, weekends, and holidays
Benefits
Comp & perks- A comprehensive benefits package
- Paid time off